All Systems Operational
Learning and Teaching Operational
learnonline (Moodle) ? Operational
learnonline (UniSA Online Moodle) ? Operational
Lecture Recording System ? Operational
Virtual Classroom (Zoom) ? Operational
Course Outline ? Operational
myUniSA Student Portal ? Operational
Student Mobile App ? Operational
Teaching Dashboard ? Operational
ePortfolio (Mahara) ? Operational
On Campus Computing ? Operational
Student Applications ? Operational
Plagiarism Detection (Turnitin) ? Operational
Course Evaluation (myCourseExperience) ? Operational
Study Room Bookings ? Operational
Media Library ? Operational
Research Operational
Research Activity Management (Research Master) ? Operational
Research Data Storage ? Operational
Research Ethics Management ? Operational
Research Self Help (AskResearch) ? Operational
My Research Projects (myRP) ? Operational
Data Management Plans (myDMP) ? Operational
Research Data Access Portal ? Operational
Research Instrument Locator ? Operational
Research Instrument Booking ? Operational
Research Data Capture (REDCap) ? Operational
Student Lifecycle Operational
myEnrolment ? Operational
myGraduation ? Operational
Student Administration (Medici) ? Operational
Student Enquiry Management (CRM Service Cloud) ? Operational
Future Student Engagement (CRM Marketing Cloud) ? Operational
Student Placement Management (inPlace) ? Operational
Product Marketing Platform ? Operational
Result Entry ? Operational
Student and Staff Self Help (FAQ self service help) ? Operational
myResearch ? Operational
CareerHub ? Operational
Alumni Management (NXT) ? Operational
Enabling Systems Operational
BI Reporting (Cognos) ? Operational
Call Queuing (Webex Contact Centre, Webex Calling) ? Operational
Card and Access Management (Cardax) ? Operational
Casual Staff Management ? Operational
Change/Forgot password ? Operational
Employee Self Service (myHR) ? Operational
Expense Management (Promaster) ? Operational
Financial Management (FinanceOne) ? Operational
Human Resource Management (EmpowerHR) ? Operational
IT Service Management (Marval) ? Operational
Library Catalogue ? Operational
Access to Library eBooks, eJournals and Databases ? Operational
Library Website ? Operational
Microsoft OneDrive (Office 365) ? Operational
Microsoft Teams (Office 365) ? Operational
myCostCentres ? Operational
myUniSA Staff Portal ? Operational
Network Share Drives U:, S: (UDFS Storage) ? Operational
Online FAQs (AskIT) ? Operational
Online Meeting and Collaboration (Zoom) ? Operational
SharePoint Online (Office 365) ? Operational
Staff Email ? Operational
Staff Printing ? Operational
Student Email (Office 365) ? Operational
Student Printing ? Operational
Telephony ? Operational
UniSA Website ? Operational
Business workflow management (Appian) ? Operational
Pay Now ? Operational
Windows Standard Operating Environment ? Operational
Mac Standard Operating Environment ? Operational
Network Operational
Authentication Services (AD, ADFS) ? Operational
Wireless Services ? Operational
City West Campus Network ? Operational
Mawson Lakes Campus Network ? Operational
City East Campus Network ? Operational
Magill Campus Network ? Operational
Whyalla Campus Network ? Operational
Mt Gambier Campus Network ? Operational
VPN Services ? Operational
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance
Scheduled Maintenance
Scheduled Maintenance: Library Catalogue Oct 6, 2024 08:06-10:06 ACDT
The Library Catalogue will be unavailable during the described window for vendor maintenance.
Posted on Oct 01, 2024 - 08:07 ACST
Notice of Planned Service Interruption: EmpowerHR - Upgrade v2024.1 [5:00 PM to 10:30 PM, 11th Friday 2024] Oct 11, 2024 17:00-22:30 ACDT
Upgrade of the EmpowerHR application has been scheduled for [5:00 PM to 10:30 PM, 11th Friday 2024]

During this time the EmpowerHR client and myHR (Employee Self Service) will be unavailable to log on.
Posted on Oct 03, 2024 - 15:02 ACST
Past Incidents
Oct 5, 2024

No incidents reported today.

Oct 4, 2024

No incidents reported.

Oct 3, 2024

No incidents reported.

Oct 2, 2024
Staff Webmail (OWA) Service intermittently unavailable.
Resolved - This incident has been resolved.
Oct 2, 14:58 ACST
Monitoring - A fix has been implemented, and we are monitoring Outlook Web Access usage to ensure the fix has been successful.
Oct 2, 12:11 ACST
Update - A rolling change will be made in the next hour, and no outage is expected. A further update will be provided once this change is completed.
Oct 2, 09:20 ACST
Investigating - Fix was not successful, we are currently investigating.
Oct 2, 06:31 ACST
Identified - A potential issue has been identified and we are implementing a fix.
Oct 1, 21:47 ACST
Update - We are still investigating,

Outlook webmail impacted partially, refresh of screen has high chance of displaying your mailbox content.
Workstation Outlook Client is not impacted and fully operational.
Oct 1, 19:44 ACST
Investigating - We are currently investigating,

Outlook webmail impacted only.
Workstation Outlook Client is operational.
Oct 1, 17:27 ACST
Unplanned Service Interruption: AppianOnline Forms (bpi.unisa.edu.au)
Resolved - This incident has been resolved.
Oct 2, 13:09 ACST
Update - We are continuing to monitor for any further issues.
Sep 27, 12:23 ACST
Monitoring - A fix has been implemented and we are monitoring the results.
Sep 27, 12:23 ACST
Identified - The issue has been identified and the vendor is implementing a fix.
Sep 27, 12:01 ACST
Investigating - We are currently investigating an issue impacting the Online Forms system (Appian). Access to the site is currently unavailable.
Sep 27, 11:40 ACST
Oct 1, 2024
Sep 30, 2024

No incidents reported.

Sep 29, 2024

No incidents reported.

Sep 28, 2024
dvance Notice of Planned Service Interruption: Network Access BH Level 3, 4 & LB Level 1 8:00AM - 3:00PM, Saturday 28th September
Completed - The scheduled maintenance has been completed.
Sep 28, 15:00 ACST
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Sep 28, 08:00 ACST
Scheduled - Advance Notice of Planned Service Interruption
Network Access – City West BH Level 3, 4 & LB Level 1

Service(s) Affected: Network Access (wired, wireless, telephony)
Outage Date: Saturday 28th September
Outage Time: BH Level 3 8:00am – 10:00am
BH Level 4 10:00am – 1:00pm
LB Level 1 1:00pm – 3:00pm
Impact of Interruptions: No network access during the outage windows above.
Cause: Network Maintenance
Special Notes: -
Reference#: Access Layer Refresh Project
Contact: Josh Petek 0409 697 086
Sep 24, 11:49 ACST
Advance Notice of Planned Service Interruption: Network Access Mawson Lakes C Building Level 1 & 2 [7:00AM - 3:00PM, Saturday 28th September]
Completed - The scheduled maintenance has been completed.
Sep 28, 15:00 ACST
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Sep 28, 07:00 ACST
Scheduled - Advance Notice of Planned Service Interruption
Network Access – Mawson Lakes C Building Level 1 & 2

Service(s) Affected: Network Access (wired, wireless, telephony)
Outage Date: Saturday 28th September
Outage Time: C Building Level 1 7:00am – 10:00am
C Building Level 2 10:00am – 3:00pm
Impact of Interruptions: No network access during the outage windows above.
Cause: Network Maintenance
Special Notes: -
Reference#: Access Layer Refresh Project
Contact: Josh Petek 0409 697 086
Sep 24, 11:48 ACST
Sep 27, 2024
Sep 26, 2024

No incidents reported.

Sep 25, 2024

No incidents reported.

Sep 24, 2024

No incidents reported.

Sep 23, 2024

No incidents reported.

Sep 22, 2024

No incidents reported.

Sep 21, 2024
Scheduled Maintenance: learnonline (Moodle)
Completed - The scheduled maintenance has been completed.
Sep 21, 16:00 ACST
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Sep 21, 08:00 ACST
Scheduled - learnonline will be unavailable during the described window for scheduled maintenance.
Sep 11, 11:07 ACST
Advance Notice of Planned Service Interruption: Network Access HH Level 2 & DP Level 1 8:00AM - 3:00PM, Saturday 21st September
Completed - The scheduled maintenance has been completed.
Sep 21, 15:00 ACST
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Sep 21, 08:00 ACST
Scheduled - Advance Notice of Planned Service Interruption
Network Access – City West HH Level 2 & DP Level 1

Service(s) Affected: Network Access (wired, wireless, telephony)
Outage Date: Saturday 21st September
Outage Time: HH Level 2 8:00am – 10:00am
DP Level 1 10:00am – 3:00pm
Impact of Interruptions: No network access during the outage windows above.
Cause: Network Maintenance
Special Notes: -
Reference#: Access Layer Refresh Project
Contact: Josh Petek 0409 697 086
Sep 17, 10:15 ACST
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