Monitoring - A fix has been implemented and we are monitoring the results.
Aug 16, 17:30 ACST
Update - We are continuing to investigate this issue.
Aug 16, 16:01 ACST
Update - We are continuing to investigate this issue.
Aug 16, 15:39 ACST
Investigating - We are currently investigating this issue.
Aug 16, 15:38 ACST
Learning and Teaching Operational
learnonline (Moodle) ? Operational
learnonline (UniSA Online Moodle) ? Operational
Lecture Recording System ? Operational
Virtual Classroom (Zoom) ? Operational
Course Outline ? Operational
myUniSA Student Portal ? Operational
Student Mobile App ? Operational
Teaching Dashboard ? Operational
ePortfolio (Mahara) ? Operational
On Campus Computing ? Operational
Student Applications ? Operational
Plagiarism Detection (Turnitin) ? Operational
Course Evaluation (myCourseExperience) ? Operational
Study Room Bookings ? Operational
Media Library ? Operational
Research Operational
Research Activity Management (Research Master) ? Operational
Research Data Storage ? Operational
Research Ethics Management ? Operational
Research Self Help (AskResearch) ? Operational
My Research Projects (myRP) ? Operational
Data Management Plans (myDMP) ? Operational
Research Data Access Portal ? Operational
Research Instrument Locator ? Operational
Research Instrument Booking ? Operational
Research Data Capture (REDCap) ? Operational
Student Lifecycle Operational
myEnrolment ? Operational
myGraduation ? Operational
Student Administration (Medici) ? Operational
Student Enquiry Management (CRM Service Cloud) ? Operational
Future Student Engagement (CRM Marketing Cloud) ? Operational
Student Placement Management (inPlace) ? Operational
Product Marketing Platform ? Operational
Result Entry ? Operational
Student Self Help (ask Campus Central) ? Operational
myResearch ? Operational
CareerHub ? Operational
Alumni Management (NXT) ? Operational
Enabling Systems Operational
BI Reporting (Cognos) ? Operational
Call Queuing (Webex Contact Centre, Webex Calling) ? Operational
Card and Access Management (Cardax) ? Operational
Casual Staff Management ? Operational
Change/Forgot password ? Operational
Employee Self Service (myHR) ? Operational
Expense Management (Promaster) ? Operational
Financial Management (FinanceOne) ? Operational
Human Resource Management (EmpowerHR) ? Operational
IT Service Management (Marval) ? Operational
Library Catalogue ? Operational
Library Database Services ? Operational
Library Website ? Operational
Microsoft OneDrive (Office 365) ? Operational
Microsoft Teams (Office 365) ? Operational
myCostCentres ? Operational
myUniSA Staff Portal ? Operational
Network Share Drives U:, S: (UDFS Storage) ? Operational
Online FAQs (AskIT) ? Operational
Online Meeting and Collaboration (Zoom) ? Operational
SharePoint Online (Office 365) ? Operational
Staff Email ? Operational
Staff Printing ? Operational
Student Email (Office 365) ? Operational
Student Printing ? Operational
Telephony ? Operational
UniSA Website ? Operational
Network Operational
Authentication Services (AD, ADFS) ? Operational
Wireless Services ? Operational
City West Campus Network ? Operational
Mawson Lakes Campus Network ? Operational
City East Campus Network ? Operational
Magill Campus Network ? Operational
Whyalla Campus Network ? Operational
Mt Gambier Campus Network ? Operational
VPN Services ? Operational
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance
Scheduled Maintenance
Cause: Software updates are being applied to the Network equipment servicing these buildings.
Impact: During this window, network access (wired, wireless, voice) in the specified areas will be intermittently unavailable.
Contact: IT Helpdesk (8302 5000)

Posted on Aug 16, 16:06 ACST
Cause: Software updates are being applied to the Network equipment servicing these buildings.
Impact: During this window, network access (wired, wireless, voice) in the specified areas will be intermittently unavailable.
Contact: IT Helpdesk (8302 5000)

Posted on Aug 16, 16:08 ACST
Cause: Software updates are being applied to the Network equipment servicing these buildings.
Impact: During this window, network access (wired, wireless, voice) in the specified areas will be intermittently unavailable.
Contact: IT Helpdesk (8302 5000)

Posted on Aug 16, 16:10 ACST
Past Incidents
Aug 18, 2022

No incidents reported today.

Aug 17, 2022

No incidents reported.

Aug 16, 2022

Unresolved incident: Intermittent Service Interruption: ADFS Authentication.

Aug 15, 2022
Resolved - The issue has been resolved. Staff and students are able to use the ID cards to release print jobs. Root cause under investigation.
For any further issues contact: IT Help Desk, ITHelpdesk@unisa.edu.au, +61 8 830 25000

Aug 15, 11:21 ACST
Investigating - We are currently investigating this issue.
Services Affected: Staff and student printing
Impact of Interruptions: Staff and students are currently unable to use ID cards to sign into Follow You Printing queues. Manually signing in using username and password from the control panel is still working as a workaround until this is resolved.
Contact: IT Help Desk, ITHelpdesk@unisa.edu.au, +61 8 830 25000

Aug 14, 15:06 ACST
Aug 14, 2022
Completed - The scheduled maintenance has been completed.
Aug 14, 02:31 ACST
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Aug 14, 01:30 ACST
Scheduled - The Library Catalogue may be unavailable during the described window (1:30AM to 2:30AM) for vendor maintenance.
Aug 11, 15:57 ACST
Aug 13, 2022

No incidents reported.

Aug 12, 2022

No incidents reported.

Aug 11, 2022

No incidents reported.

Aug 10, 2022

No incidents reported.

Aug 9, 2022

No incidents reported.

Aug 8, 2022
Resolved - This incident has been resolved.
Aug 8, 09:55 ACST
Identified - UDFS Teams/Staff shares are currently unavailable. The issue has been identified and work is being done to restore the services.
Aug 8, 08:49 ACST
Resolved - This incident has been resolved.
Aug 8, 09:33 ACST
Investigating - The UniSA Media Library is currently experiencing technical issues, but a team of people are investigating.

Further updates will be posted shortly.

Aug 8, 09:18 ACST
Aug 7, 2022
Completed - The scheduled maintenance has been completed.
Aug 7, 16:00 ACST
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Aug 7, 08:00 ACST
Scheduled - Service(s) Affected: Network Access (wired, wireless, telephony) at GP building, Mawson Lakes
Outage Date: Sunday 7 August 2022
Outage Time: 9am-3pm
Impact of Interruptions: Network access will be unavailable during the change window above.
Cause: Campus Network Refresh Project
Contact: IT Help Desk (83025000)
Network - Mawson Lakes Campus Network for building GP

Aug 5, 09:36 ACST
Completed - The scheduled maintenance has been completed.
Aug 7, 04:30 ACST
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Aug 7, 00:30 ACST
Scheduled - The Library Catalogue may be unavailable during the described window (12:30AM to 4:30AM) for vendor maintenance.
Jul 11, 08:58 ACST
Aug 6, 2022

No incidents reported.

Aug 5, 2022

No incidents reported.

Aug 4, 2022
Completed - The scheduled maintenance has been completed.
Aug 4, 09:00 ACST
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Aug 4, 08:01 ACST
Scheduled - LimeSurvey will be unavailable during the described window for a routine upgrade.

Note that surveys that utilise LimeSurvey will not be accessible during the upgrade.

Aug 1, 16:20 ACST