Identified - The latest versions of some web browsers (in particular Apple Safari and Google Chrome) have changed their default handling of cookies. This has resulted in some Panopto videos not loading for some students and staff with the following error message:
"We were unable to sign you in because your browser is not accepting cookies."

A fix for this is scheduled for the 30th of January 2020. Until then, the workaround is to use a different web browser. Mozilla Firefox does not look to be affected by this yet.

If you need assistance or have any questions, please contact the IT Help Desk.
Jan 22, 14:29 ACDT
Learning and Teaching Operational
learnonline (Moodle) ? Operational
learnonline (UniSA Online Moodle) ? Operational
Lecture Recording System ? Operational
Virtual Classroom (Adobe Connect) ? Operational
myUniSA Student Portal ? Operational
Student Mobile App ? Operational
Teaching Dashboard ? Operational
ePortfolio (Mahara) ? Operational
On Campus Computing ? Operational
Student Applications ? Operational
Plagiarism Detection (Turnitin) ? Operational
Course Evaluation (myCourseExperience) ? Operational
Study Room Bookings ? Operational
Media Library ? Operational
Research Operational
Research Activity Management (Research Master) ? Operational
Research Data Storage ? Operational
Research Ethics Management ? Operational
Research Self Help (AskResearch) ? Operational
My Research Projects (myRP) ? Operational
Data Management Plans (myDMP) ? Operational
Research Data Access Portal ? Operational
Research Instrument Locator ? Operational
Research Instrument Booking ? Operational
Research Data Capture (REDCap) ? Operational
Student Lifecycle Operational
myEnrolment ? Operational
myGraduation ? Operational
Student Administration (Medici) ? Operational
Student Enquiry Management (CRM Service Cloud) ? Operational
Future Student Engagement (CRM Marketing Cloud) ? Operational
Program Marketing Platform ? Operational
Result Entry ? Operational
Student Self Help (ask Campus Central) ? Operational
myResearch ? Operational
CareerHub ? Operational
Alumni Management (NXT) ? Operational
Enabling Systems Operational
UniSA Website ? Operational
myUniSA Staff Portal ? Operational
Staff Email ? Operational
Library Catalogue ? Operational
Financial Management (FinanceOne) ? Operational
IT Service Management (Marval) ? Operational
Employee Self Service (myHR) ? Operational
SharePoint Online (Office 365) ? Operational
Telephony ? Operational
Human Resource Management (EmpowerHR) ? Operational
Student Email (office 365) ? Operational
Library Database Services ? Operational
Library Website ? Operational
BI Reporting (Cognos) ? Operational
Casual Staff Management ? Operational
myCostCentres ? Operational
Expense Management (Promaster) ? Operational
Student Printing ? Operational
Card and Access Management (Cardax) ? Operational
Online FAQs (AskIT) ? Operational
Call Queuing (UCB) ? Operational
Change/Forgot password ? Operational
Microsoft OneDrive (Office 365) ? Operational
Network Operational
Authentication Services (AD, ADFS) ? Operational
Wireless Services ? Operational
City West Campus Network ? Operational
Mawson Lakes Campus Network ? Operational
City East Campus Network ? Operational
Magill Campus Network ? Operational
Mt Gambier Campus Network ? Operational
VPN Services ? Operational
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance
Past Incidents
Jan 27, 2020

No incidents reported today.

Jan 26, 2020

No incidents reported.

Jan 25, 2020

No incidents reported.

Jan 24, 2020

No incidents reported.

Jan 23, 2020

No incidents reported.

Jan 22, 2020
Completed - The scheduled maintenance has been completed.
Jan 22, 07:15 ACDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jan 22, 07:00 ACDT
Scheduled - learnonline (Moodle) will be unavailable during the described window for scheduled maintenance.

Note that this does NOT affect UniSA Online students.
Dec 3, 15:13 ACDT
Jan 21, 2020
Completed - The scheduled maintenance has been completed.
Jan 21, 07:15 ACDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jan 21, 07:00 ACDT
Scheduled - learnonline (Moodle) will be unavailable during the described window for scheduled maintenance.

Note that this does NOT affect UniSA Online students.
Dec 3, 15:12 ACDT
Jan 20, 2020
Resolved - This issue has been resolved by the vendor. There may be a few users that are still experiencing issues that should be resolved by clearing browser cookies. If clearing the cookies does not resolve the issue, please contact the IT Help Desk on 8302 5000.
Jan 20, 20:00 ACDT
Update - The vendor is continuing the investigation into the issue and has not been able to provide further information at this time.
Jan 20, 10:50 ACDT
Investigating - UniSA staff are unable to access the Promaster expense management tool. This issue has been raised with the vendor and is currently under investigation.
Jan 20, 09:35 ACDT
Jan 19, 2020

No incidents reported.

Jan 18, 2020
Completed - The scheduled maintenance has been completed.
Jan 18, 15:00 ACDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jan 18, 07:30 ACDT
Update - We will be undergoing scheduled maintenance during this time.
Jan 16, 16:25 ACDT
Scheduled - Service(s) Affected: Please refer to the linked list for affected services (checked services are affected, UniSA Login required for access) Outage Date: 18 01 2020 Outage Time: 7:30AM – 3:00PM
Impact of Interruptions: All users of the affected services. Each listed service will be unavailable at times throughout this period.
Cause: Scheduled maintenance window to perform system patching
Contact: SI contact / CAB Coordinator
Jan 16, 16:25 ACDT
Completed - The scheduled maintenance has been completed.
Jan 18, 12:00 ACDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jan 18, 09:30 ACDT
Scheduled - Due to routine maintenance, the Staff Portal and Staff Homepages on the corporate website will be unavailable intermittently between 9.30am and 12.00pm on Saturday 18th January 2020.
Jan 15, 09:16 ACDT
Completed - The scheduled maintenance has been completed.
Jan 18, 12:00 ACDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jan 18, 09:30 ACDT
Scheduled - Due to routine maintenance, the Appian BPM platform may experience intermittent service interruption between 9.30am and 12.00pm on Saturday 18th January 2020.
Jan 15, 09:12 ACDT
Jan 17, 2020

No incidents reported.

Jan 16, 2020
Completed - The scheduled maintenance has been completed.
Jan 16, 17:01 ACDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jan 16, 16:00 ACDT
Scheduled - All Follow-You printing services for staff and students will be unavailable during this time as the service is migrated to a new infrastructure.
Jan 15, 10:05 ACDT
Jan 15, 2020
Completed - The scheduled maintenance has been completed.
Jan 15, 08:30 ACDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jan 15, 06:45 ACDT
Scheduled - The Student Mobile App, myCourseExperience and Study Room Bookings applications will be unavailable for portions of the described window to facilitate critical maintenance.
Jan 13, 16:20 ACDT
Jan 14, 2020

No incidents reported.

Jan 13, 2020

No incidents reported.