Update - The majority of machines with the bluescreen error have been remediated. If you are not booked in for a support session please contact the IT Help Desk to arrange support - https://i.unisa.edu.au/askit/ithelpdesk/contact/
Thank you for your patience.
Jul 24, 2024 - 16:47 ACST
Thank you for your patience.
Jul 24, 2024 - 16:47 ACST
Update - If you were not able to attend campus central or the library yesterday to get your device remediated please visit the following AskIT page to make a booking for the rest of this week. https://i.unisa.edu.au/askit/ithelpdesk/crowdstrike-remediation/
Jul 23, 2024 - 11:47 ACST
Jul 23, 2024 - 11:47 ACST
Update - We are continuing to work face to face in our Libraries remediating individual machines. If you are not able to attend on Campus today please visit this page to make a booking for the rest of this week. https://i.unisa.edu.au/askit/ithelpdesk/crowdstrike-remediation/
Jul 22, 2024 - 11:44 ACST
Jul 22, 2024 - 11:44 ACST
Update - UniSA applications and services are all operational again but individual machines that are not able to boot into windows will require manual remediation.
Please see the email from the Vice Chancellor for instructions. If you believe you need priority support please speak with your line manager and have them escalate to IT Help Desk.
Jul 20, 2024 - 13:21 ACST
Please see the email from the Vice Chancellor for instructions. If you believe you need priority support please speak with your line manager and have them escalate to IT Help Desk.
Jul 20, 2024 - 13:21 ACST
Identified - The issue has been identified and we are working to restore services. Individual devices will need to be fixed by local ICT Support people. More information will follow later.
Jul 19, 2024 - 17:43 ACST
Jul 19, 2024 - 17:43 ACST
Investigating - There is an unknown issue that is causing windows devices to crash/blue screen. This is happening across multiple organisations.
We are working to find out what we can do but it is unlikely we will have a quick or easy resolution.
Jul 19, 2024 - 15:25 ACST
We are working to find out what we can do but it is unlikely we will have a quick or easy resolution.
Jul 19, 2024 - 15:25 ACST
Learning and Teaching
Operational
learnonline (Moodle)
?
Operational
learnonline (UniSA Online Moodle)
?
Operational
Lecture Recording System
?
Operational
Virtual Classroom (Zoom)
?
Operational
Course Outline
?
Operational
myUniSA Student Portal
?
Operational
Student Mobile App
?
Operational
Teaching Dashboard
?
Operational
ePortfolio (Mahara)
?
Operational
On Campus Computing
?
Operational
Student Applications
?
Operational
Plagiarism Detection (Turnitin)
?
Operational
Course Evaluation (myCourseExperience)
?
Operational
Study Room Bookings
?
Operational
Media Library
?
Operational
Research
Operational
Research Activity Management (Research Master)
?
Operational
Research Data Storage
?
Operational
Research Ethics Management
?
Operational
Research Self Help (AskResearch)
?
Operational
My Research Projects (myRP)
?
Operational
Data Management Plans (myDMP)
?
Operational
Research Data Access Portal
?
Operational
Research Instrument Locator
?
Operational
Research Instrument Booking
?
Operational
Research Data Capture (REDCap)
?
Operational
Student Lifecycle
Operational
myEnrolment
?
Operational
myGraduation
?
Operational
Student Administration (Medici)
?
Operational
Student Enquiry Management (CRM Service Cloud)
?
Operational
Future Student Engagement (CRM Marketing Cloud)
?
Operational
Student Placement Management (inPlace)
?
Operational
Product Marketing Platform
?
Operational
Result Entry
?
Operational
Student and Staff Self Help (FAQ self service help)
?
Operational
myResearch
?
Operational
CareerHub
?
Operational
Alumni Management (NXT)
?
Operational
Enabling Systems
Partial Outage
BI Reporting (Cognos)
?
Operational
Call Queuing (Webex Contact Centre, Webex Calling)
?
Operational
Card and Access Management (Cardax)
?
Operational
Casual Staff Management
?
Operational
Change/Forgot password
?
Operational
Employee Self Service (myHR)
?
Operational
Expense Management (Promaster)
?
Operational
Financial Management (FinanceOne)
?
Operational
Human Resource Management (EmpowerHR)
?
Operational
IT Service Management (Marval)
?
Operational
Library Catalogue
?
Operational
Access to Library eBooks, eJournals and Databases
?
Operational
Library Website
?
Operational
Microsoft OneDrive (Office 365)
?
Operational
Microsoft Teams (Office 365)
?
Operational
myCostCentres
?
Operational
myUniSA Staff Portal
?
Operational
Network Share Drives U:, S: (UDFS Storage)
?
Operational
Online FAQs (AskIT)
?
Operational
Online Meeting and Collaboration (Zoom)
?
Operational
SharePoint Online (Office 365)
?
Operational
Staff Email
?
Operational
Staff Printing
?
Operational
Student Email (Office 365)
?
Operational
Student Printing
?
Operational
Telephony
?
Operational
UniSA Website
?
Operational
Business workflow management (Appian)
?
Operational
Pay Now
?
Operational
Windows Standard Operating Environment
?
Partial Outage
Mac Standard Operating Environment
?
Operational
Network
Operational
Authentication Services (AD, ADFS)
?
Operational
Wireless Services
?
Operational
City West Campus Network
?
Operational
Mawson Lakes Campus Network
?
Operational
City East Campus Network
?
Operational
Magill Campus Network
?
Operational
Whyalla Campus Network
?
Operational
Mt Gambier Campus Network
?
Operational
VPN Services
?
Operational
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance