All Systems Operational
Learning and Teaching Operational
learnonline (Moodle) ? Operational
learnonline (UniSA Online Moodle) ? Operational
Lecture Recording System ? Operational
Virtual Classroom (Zoom) ? Operational
Course Outline ? Operational
myUniSA Student Portal ? Operational
Student Mobile App ? Operational
Teaching Dashboard ? Operational
ePortfolio (Mahara) ? Operational
On Campus Computing ? Operational
Student Applications ? Operational
Plagiarism Detection (Turnitin) ? Operational
Course Evaluation (myCourseExperience) ? Operational
Study Room Bookings ? Operational
Media Library ? Operational
Research Operational
Research Activity Management (Research Master) ? Operational
Research Data Storage ? Operational
Research Ethics Management ? Operational
Research Self Help (AskResearch) ? Operational
My Research Projects (myRP) ? Operational
Data Management Plans (myDMP) ? Operational
Research Data Access Portal ? Operational
Research Instrument Locator ? Operational
Research Instrument Booking ? Operational
Research Data Capture (REDCap) ? Operational
Student Lifecycle Operational
myEnrolment ? Operational
myGraduation ? Operational
Student Administration (Medici) ? Operational
Student Enquiry Management (CRM Service Cloud) ? Operational
Future Student Engagement (CRM Marketing Cloud) ? Operational
Student Placement Management (inPlace) ? Operational
Product Marketing Platform ? Operational
Result Entry ? Operational
Student Self Help (ask Campus Central) ? Operational
myResearch ? Operational
CareerHub ? Operational
Alumni Management (NXT) ? Operational
Enabling Systems Operational
BI Reporting (Cognos) ? Operational
Call Queuing (Webex Contact Centre, Webex Calling) ? Operational
Card and Access Management (Cardax) ? Operational
Casual Staff Management ? Operational
Change/Forgot password ? Operational
Employee Self Service (myHR) ? Operational
Expense Management (Promaster) ? Operational
Financial Management (FinanceOne) ? Operational
Human Resource Management (EmpowerHR) ? Operational
IT Service Management (Marval) ? Operational
Library Catalogue ? Operational
Library Database Services ? Operational
Library Website ? Operational
Microsoft OneDrive (Office 365) ? Operational
Microsoft Teams (Office 365) ? Operational
myCostCentres ? Operational
myUniSA Staff Portal ? Operational
Network Share Drives U:, S: (UDFS Storage) ? Operational
Online FAQs (AskIT) ? Operational
Online Meeting and Collaboration (Zoom) ? Operational
SharePoint Online (Office 365) ? Operational
Staff Email ? Operational
Staff Printing ? Operational
Student Email (Office 365) ? Operational
Student Printing ? Operational
Telephony ? Operational
UniSA Website ? Operational
Network Operational
Authentication Services (AD, ADFS) ? Operational
Wireless Services ? Operational
City West Campus Network ? Operational
Mawson Lakes Campus Network ? Operational
City East Campus Network ? Operational
Magill Campus Network ? Operational
Whyalla Campus Network ? Operational
Mt Gambier Campus Network ? Operational
VPN Services ? Operational
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance
Past Incidents
Jul 5, 2022

No incidents reported today.

Jul 4, 2022

No incidents reported.

Jul 3, 2022
Completed - The scheduled maintenance has been completed.
Jul 3, 06:30 ACST
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jul 3, 02:30 ACST
Scheduled - The Library Catalogue may have partial service loss due to vendor maintenance on 3 July from 2:00AM to 2:00PM.

Impacted functions include:
- Patrons will not be able to sign in to Primo to lodge requests of view their loans.
- Links to resources will not display

Jul 3, 02:00 ACST
Jul 2, 2022

No incidents reported.

Jul 1, 2022
Resolved - The issue has now been resolved
Jul 1, 08:58 ACST
Monitoring - A fix has been implemented, testing of services has been successful. We are now continuing to monitor the services.
Jun 30, 16:40 ACST
Update - Contact Centre Services for the following services are also affected:
• UniSA Online Degree Advisers - https://online.unisa.edu.au/contact
• UniSA Online Student Advisers - https://ask.online.unisa.edu.au/app/ask
• Future Student Enquires - https://study.unisa.edu.au/enquire
• International Student Enquires - https://international.unisa.edu.au/contact-us/

Jun 30, 15:32 ACST
Update - Currently all inbound and outbound phone services for the following services are affected. Please use the alternate contacts below:
• IT Help Desk - https://i.unisa.edu.au/askit/ithelpdesk/contact/ or ithelpdsk@unisa.edu.au
• Campus Central - https://askcampuscentral.unisa.edu.au/ or ask@campuscentral.unisa.edu.au
• LearnOnline Help - learnonlinehelp@unisa.edu.au
• AV Support - https://i.unisa.edu.au/askit/ithelpdesk/contact/
• SAS Exams - exams.results@unisa.edu.au
• SAS Graduate Research - research.students@unisa.edu.au

Jun 30, 15:12 ACST
Investigating - We are currently investigating this issue.
Jun 30, 14:56 ACST
Jun 30, 2022
Jun 29, 2022
Resolved - This incident has been resolved.
Jun 29, 22:00 ACST
Investigating - The UniSA Media Library is currently experiencing technical issues, but a team of people are investigating.

Further updates will be posted shortly.

Jun 29, 21:55 ACST
Jun 28, 2022

No incidents reported.

Jun 27, 2022

No incidents reported.

Jun 26, 2022

No incidents reported.

Jun 25, 2022
Completed - The scheduled maintenance has been completed.
Jun 25, 05:00 ACST
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jun 25, 03:00 ACST
Scheduled - Service(s) Affected: Panopto Cloud & Moodle embedded videos
Outage Date: Saturday 25th June 2022
Outage Time: 3:00 am - 5:00 am AEST
Impact of Interruptions: Access to Panopto services will be unavailable during this period including Website, Video playback, Search, Recording / Uploading, Processing / Encoding, Integrations. This may include videos embedded within Moodle for UniSA Online and UniSA learnonline.
Contact: IT Help Desk, ITHelpdesk@unisa.edu.au, +61 8 830 25000

Jun 24, 10:05 ACST
Jun 24, 2022
Resolved - This incident has been resolved.
Jun 24, 09:33 ACST
Update - Services are still being restored gradually and we are receiving reports that staff are regaining access. Microsoft are yet to close the incident so we will continue to monitor.
Jun 23, 15:32 ACST
Monitoring - A fix has been deployed by Microsoft successfully and services are being restored gradually. We will continue to monitor at this stage.
Jun 23, 13:03 ACST
Identified - A known issue with the Microsoft Outlook for Mobile and Outlook for Mac may prevent users from receiving email. Microsoft is deploying a fix and it is progressing as expected and we anticipate that this issue will be resolved for all users by their next update.

Service(s) Affected: Staff email access using the Outlook Mobile or Outlook for Mac applications

Contact: IT Help Desk, ITHelpdesk@unisa.edu.au, +61 8 830 25000

Jun 23, 11:38 ACST
Completed - The scheduled maintenance has been completed.
Jun 24, 07:45 ACST
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jun 24, 07:30 ACST
Scheduled - learnonline (UniSA Online Moodle) will be unavailable during the described window for scheduled maintenance.
Jun 22, 09:38 ACST
Jun 23, 2022
Completed - The scheduled maintenance has been completed.
Jun 23, 07:45 ACST
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jun 23, 07:30 ACST
Scheduled - learnonline (UniSA Online Moodle) will be unavailable during the described window for scheduled maintenance.
Jun 22, 09:37 ACST
Jun 22, 2022

No incidents reported.

Jun 21, 2022

No incidents reported.