All Systems Operational
Learning and Teaching Operational
learnonline (Moodle) ? Operational
learnonline (UniSA Online Moodle) ? Operational
Lecture Recording System ? Operational
Virtual Classroom (Adobe Connect) ? Operational
myUniSA Student Portal ? Operational
Student Mobile App ? Operational
Teaching Dashboard ? Operational
ePortfolio (Mahara) ? Operational
On Campus Computing ? Operational
Student Applications ? Operational
Plagiarism Detection (Turnitin) ? Operational
Course Evaluation (myCourseExperience) ? Operational
Study Room Bookings ? Operational
Media Library ? Operational
Virtual Classroom (Zoom) ? Operational
Research Operational
Research Activity Management (Research Master) ? Operational
Research Data Storage ? Operational
Research Ethics Management ? Operational
Research Self Help (AskResearch) ? Operational
My Research Projects (myRP) ? Operational
Data Management Plans (myDMP) ? Operational
Research Data Access Portal ? Operational
Research Instrument Locator ? Operational
Research Instrument Booking ? Operational
Research Data Capture (REDCap) ? Operational
Student Lifecycle Operational
myEnrolment ? Operational
myGraduation ? Operational
Student Administration (Medici) ? Operational
Student Enquiry Management (CRM Service Cloud) ? Operational
Future Student Engagement (CRM Marketing Cloud) ? Operational
Product Marketing Platform ? Operational
Result Entry ? Operational
Student Self Help (ask Campus Central) ? Operational
myResearch ? Operational
CareerHub ? Operational
Alumni Management (NXT) ? Operational
Enabling Systems Operational
UniSA Website ? Operational
myUniSA Staff Portal ? Operational
Staff Email ? Operational
Library Catalogue ? Operational
Financial Management (FinanceOne) ? Operational
IT Service Management (Marval) ? Operational
Employee Self Service (myHR) ? Operational
SharePoint Online (Office 365) ? Operational
Telephony ? Operational
Human Resource Management (EmpowerHR) ? Operational
Student Email (office 365) ? Operational
Library Database Services ? Operational
Library Website ? Operational
BI Reporting (Cognos) ? Operational
Casual Staff Management ? Operational
myCostCentres ? Operational
Expense Management (Promaster) ? Operational
Student Printing ? Operational
Card and Access Management (Cardax) ? Operational
Online FAQs (AskIT) ? Operational
Call Queuing (UCB) ? Operational
Change/Forgot password ? Operational
Microsoft OneDrive (Office 365) ? Operational
Online Meeting and Collaboration (Zoom) ? Operational
Network Operational
Authentication Services (AD, ADFS) ? Operational
Wireless Services ? Operational
City West Campus Network ? Operational
Mawson Lakes Campus Network ? Operational
City East Campus Network ? Operational
Magill Campus Network ? Operational
Mt Gambier Campus Network ? Operational
VPN Services ? Operational
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance
Scheduled Maintenance
Routine maintenance will be applied to the Medici Student System during this time period.

Please note that the systems listed below will experience some interruption to service during this maintenance period:

Medici Student Management System
Medici View in CRM Service Cloud System
UniSA Student Mobile App
myResearch HDR Student Portal
my Supervision HDR Supervisor Portal
myEnrolment
myGraduation
myID
Print Allowance Topup in myUniSA Student Portal
Password Change & Reset
Apply Online
Result Entry
Student Photos via Class Lists in Staff Portal
Posted on May 26, 17:47 ACST
The Library Catalogue maybe unavailable during the described window due to vendor maintenance.
Posted on May 26, 09:22 ACST
Service(s) Affected: Internet, Intranet, Telephone and wireless services
Outage Date: 01/06/2020 Time: 07:30 AM – 08:30 AM
Impact of Interruptions: Internet, Intranet, Telephone, Wireless services at CRI building, City West, will be unavailable at times throughout this period.
Cause: Software upgrade of the campus core switch.

Contact: IT Helpdesk- +61 830 25000
Posted on May 27, 14:17 ACST
Past Incidents
May 28, 2020

No incidents reported today.

May 27, 2020
Completed - The maintenance has been completed and the Phone Billing Reports and CAAB Application are operational.
May 27, 13:03 ACST
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
May 27, 08:31 ACST
Scheduled - The Phone Billing Reports accessible via Staff Portal will be unavailable Wednesday 27/05/2020 while the application undergoes maintenance with the vendor.

During this time the associated CAAB desktop application will also be unavailable.
May 26, 10:44 ACST
May 26, 2020
Completed - The scheduled maintenance has been completed.
May 26, 21:00 ACST
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
May 26, 18:00 ACST
Scheduled - Service(s) Affected: Services hosted in City West Data Centre
Impact of Interruptions: No expected major service interruptions
Time: 18:00 - 21:00 26/05/2020
Cause: Maintenance work
Special Notes CHG-527251
May 26, 13:17 ACST
Resolved - This incident has been resolved.
May 26, 20:15 ACST
Monitoring - A fix has been implemented and we are monitoring the results.
May 26, 19:04 ACST
Investigating - F5 VPN became unavailable from 6pm.
We are currently investigating the fault.
Thanks for your patience.
May 26, 19:02 ACST
May 25, 2020
Completed - The scheduled maintenance has been completed.
May 25, 21:00 ACST
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
May 25, 18:00 ACST
Scheduled - Service(s) Affected: Services hosted in Mawson Lakes Data Centre
Impact of Interruptions: No expected service interruptions
Time: 18:00 - 21:00 25/05/2020
Cause: Maintenance work
Special Notes CHG-527222
May 25, 14:55 ACST
May 24, 2020

No incidents reported.

May 23, 2020
Completed - The scheduled maintenance has been completed.
May 23, 15:00 ACST
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
May 23, 08:00 ACST
Scheduled - Service(s) Affected: Please refer to the linked list for affected services (checked services are affected, UniSA Login required for access)
Impact of Interruptions: All users of the affected services. Each listed service will be unavailable at times throughout this period.
Cause: Scheduled maintenance window to perform system patching
May 22, 10:57 ACST
May 22, 2020

No incidents reported.

May 21, 2020

No incidents reported.

May 20, 2020

No incidents reported.

May 19, 2020

No incidents reported.

May 18, 2020

No incidents reported.

May 17, 2020

No incidents reported.

May 16, 2020
Completed - The scheduled maintenance has been completed.
May 16, 16:00 ACST
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
May 16, 08:00 ACST
Scheduled - Maintenance is being undertaken to better connect our on-campus Email system with the Microsoft Cloud Office 365 Email system
Impact: No email outage is expected during this maintenance window.
Contact: ITHelpDesk@unisa.edu.au
May 14, 17:26 ACST
May 15, 2020

No incidents reported.

May 14, 2020

No incidents reported.