In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Sep 10, 2024 - 08:00 ACST
Scheduled - learnonline (UniSA Online Moodle) will be unavailable during the described window for scheduled maintenance
Sep 10, 2024 08:00-12:00 ACST
Investigating - The Media Upload operation for the UniSA Media Library is currently failing to allow new files to be uploaded. We are currently investigating the issue, and further updates will be provided as more information comes to hand.
Sep 09, 2024 - 18:23 ACST
Learning and Teaching Partial Outage
learnonline (Moodle) ? Operational
learnonline (UniSA Online Moodle) ? Under Maintenance
Lecture Recording System ? Operational
Virtual Classroom (Zoom) ? Operational
Course Outline ? Operational
myUniSA Student Portal ? Operational
Student Mobile App ? Operational
Teaching Dashboard ? Operational
ePortfolio (Mahara) ? Operational
On Campus Computing ? Operational
Student Applications ? Operational
Plagiarism Detection (Turnitin) ? Operational
Course Evaluation (myCourseExperience) ? Operational
Study Room Bookings ? Operational
Media Library ? Partial Outage
Research Operational
Research Activity Management (Research Master) ? Operational
Research Data Storage ? Operational
Research Ethics Management ? Operational
Research Self Help (AskResearch) ? Operational
My Research Projects (myRP) ? Operational
Data Management Plans (myDMP) ? Operational
Research Data Access Portal ? Operational
Research Instrument Locator ? Operational
Research Instrument Booking ? Operational
Research Data Capture (REDCap) ? Operational
Student Lifecycle Operational
myEnrolment ? Operational
myGraduation ? Operational
Student Administration (Medici) ? Operational
Student Enquiry Management (CRM Service Cloud) ? Operational
Future Student Engagement (CRM Marketing Cloud) ? Operational
Student Placement Management (inPlace) ? Operational
Product Marketing Platform ? Operational
Result Entry ? Operational
Student and Staff Self Help (FAQ self service help) ? Operational
myResearch ? Operational
CareerHub ? Operational
Alumni Management (NXT) ? Operational
Enabling Systems Operational
BI Reporting (Cognos) ? Operational
Call Queuing (Webex Contact Centre, Webex Calling) ? Operational
Card and Access Management (Cardax) ? Operational
Casual Staff Management ? Operational
Change/Forgot password ? Operational
Employee Self Service (myHR) ? Operational
Expense Management (Promaster) ? Operational
Financial Management (FinanceOne) ? Operational
Human Resource Management (EmpowerHR) ? Operational
IT Service Management (Marval) ? Operational
Library Catalogue ? Operational
Access to Library eBooks, eJournals and Databases ? Operational
Library Website ? Operational
Microsoft OneDrive (Office 365) ? Operational
Microsoft Teams (Office 365) ? Operational
myCostCentres ? Operational
myUniSA Staff Portal ? Operational
Network Share Drives U:, S: (UDFS Storage) ? Operational
Online FAQs (AskIT) ? Operational
Online Meeting and Collaboration (Zoom) ? Operational
SharePoint Online (Office 365) ? Operational
Staff Email ? Operational
Staff Printing ? Operational
Student Email (Office 365) ? Operational
Student Printing ? Operational
Telephony ? Operational
UniSA Website ? Operational
Business workflow management (Appian) ? Operational
Pay Now ? Operational
Windows Standard Operating Environment ? Operational
Mac Standard Operating Environment ? Operational
Network Operational
Authentication Services (AD, ADFS) ? Operational
Wireless Services ? Operational
City West Campus Network ? Operational
Mawson Lakes Campus Network ? Operational
City East Campus Network ? Operational
Magill Campus Network ? Operational
Whyalla Campus Network ? Operational
Mt Gambier Campus Network ? Operational
VPN Services ? Operational
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance
Scheduled Maintenance
Advance Notice of Planned Service Interruption
Network Access – Mawson Lakes GP Building

Service(s) Affected: Network Access (wired, wireless, telephony)
Outage Date: Saturday 14th September
Outage Time: 8:00am – 2:00pm
Impact of Interruptions: No network access during the outage windows above.
Cause: Network Maintenance
Special Notes: -
Reference#: Access Layer Refresh Project
Contact: Josh Petek 0409 697 086

Posted on Sep 10, 2024 - 08:54 ACST
Advance Notice of Planned Service Interruption
Network Access – GK Level 2 & 4, EM Level 2 & 3

Service(s) Affected: Network Access (wired, wireless, telephony)
Outage Date: Saturday 14th September
Outage Time: 8:00am – 4:00pm
Impact of Interruptions: No network access during the outage windows above.
Cause: Network Maintenance
Special Notes: -
Reference#: Access Layer Refresh Project
Contact: Josh Petek 0409 697 086

Posted on Sep 10, 2024 - 08:53 ACST
Past Incidents
Sep 10, 2024

Unresolved incident: Scheduled Maintenance: learnonline (UniSA Online Moodle).

Sep 9, 2024
Resolved - This incident has been resolved.
Sep 9, 15:09 ACST
Monitoring - A fix has been implemented and we are monitoring the results.
Sep 9, 13:38 ACST
Identified - The issue has been identified and a fix is being implemented.
Sep 9, 12:33 ACST
Update - Students and Staff are seeing connection issues to federated applications including studylink, Inplace staff and student portals etc. from off campus locations ISTS are currently investigating.
Sep 9, 12:15 ACST
Investigating - Intermittent Issue with ADFS SSO login reported for below applications including
- StudyLink
- CareerHub
- Inplace
- Studen Portal
- Staff Portal

Sep 9, 12:06 ACST
Sep 8, 2024

No incidents reported.

Sep 7, 2024

No incidents reported.

Sep 6, 2024

No incidents reported.

Sep 5, 2024

No incidents reported.

Sep 4, 2024

No incidents reported.

Sep 3, 2024
Resolved - This issue has been resolved.
Sep 3, 14:14 ACST
Monitoring - An update to the AAF has restored login, we're monitoring for any issues.
Sep 3, 13:55 ACST
Investigating - Currently Research Data Storage is having issues when logging in. We are currently working with the Australian Access Federation to investigate and resolve this issue.
Sep 3, 13:13 ACST
Sep 2, 2024

No incidents reported.

Sep 1, 2024

No incidents reported.

Aug 31, 2024
Resolved - This incident has been resolved.
Aug 31, 18:05 ACST
Monitoring - Services should now be operational. Monitoring is continuing.

Apologies on this issue occurring.

Aug 31, 13:54 ACST
Identified - Various systems (listed below) are currently experiencing technical issues related to the scheduled system maintenance. The problem has been identified and service is expected to be restored by approximately 2PM.

Major systems impacted include:
- Student Portal (myUniSA)
- UniSA Student App
- Teaching Dashboard
- OnTask+
- myCourseExperience

Additional systems, including myEnrolment, are currently locked for system maintenance.

learnonline (Moodle) and learnonline (UniSA Online Moodle) are currently operational and can be accessed directly from:

https://lo.unisa.edu.au/

UniSA Online Students Only
https://uo.unisa.edu.au/

If you have an assignment due, please access the learnonline environment directly from the links above.

Apologies on this unexpected issue occurring.

Aug 31, 09:09 ACST
Completed - The scheduled maintenance has been completed.
Aug 31, 17:40 ACST
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Aug 31, 07:00 ACST
Scheduled - Due to scheduled maintenance, the following systems will be unavailable for use from 7 am to 6 pm on Saturday, 31st August :

Please note that the systems listed below will experience some interruption to service during this maintenance period:

Appian Online Forms (bpi.unisa.edu.au)
Apply Online
Medici Student Records Management System
myEnrolment
myGraduation
myID
myResearch HDR Student Portal
my Supervision HDR Supervisor Portal
Password (change, reset, synchronise)
Print Allowance Topup in myUniSA Student Portal
Program and Course Management System
Result Entry
Student Photos via Class Lists in Staff Portal
UniSA Student Mobile App

Aspects of the following additional systems will also be unavailable for the entire the maintenance period:
Service Cloud CRM (Medici Student View will be unavailable)
StudyLink (Staff-triggered updates to Medici from StudyLink will be delayed)

Aug 9, 10:18 ACST
Completed - The scheduled maintenance has been completed.
Aug 31, 16:00 ACST
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Aug 31, 08:00 ACST
Scheduled - Advance Notice of Planned Service Interruption
Network Access – Bradley Building Level 5


Service(s) Affected: Network Access (wired, wireless, telephony)
Outage Date: Saturday August 31st
Outage Time: 8:00am – 4:00pm
Impact of Interruptions: No network access during the outage windows above.
Cause: Network Maintenance
Special Notes: Bradley Building Access Layer Refresh Project
Reference#: CHG – 972344
Contact: Josh Petek 0409 697 086

Aug 27, 15:53 ACST
Aug 30, 2024

No incidents reported.

Aug 29, 2024

No incidents reported.

Aug 28, 2024

No incidents reported.

Aug 27, 2024

No incidents reported.