Monitoring - A fix has been implemented and we are monitoring the results.
Jun 12, 2024 - 17:01 ACST
Update - We are continuing to investigate this issue.
Jun 12, 2024 - 16:22 ACST
Update - We are continuing to investigate this issue
Jun 12, 2024 - 14:55 ACST
Update - We are continuing to investigate this issue.
Jun 12, 2024 - 14:46 ACST
Update - Multiple Services are currently unavailable, both on campus and from external.
Jun 12, 2024 - 13:40 ACST
Investigating - Multiple services at UniSA are currently unavailable.

Further updates will be posted shortly.

Jun 12, 2024 - 13:27 ACST
Learning and Teaching Operational
learnonline (Moodle) ? Operational
learnonline (UniSA Online Moodle) ? Operational
Lecture Recording System ? Operational
Virtual Classroom (Zoom) ? Operational
Course Outline ? Operational
myUniSA Student Portal ? Operational
Student Mobile App ? Operational
Teaching Dashboard ? Operational
ePortfolio (Mahara) ? Operational
On Campus Computing ? Operational
Student Applications ? Operational
Plagiarism Detection (Turnitin) ? Operational
Course Evaluation (myCourseExperience) ? Operational
Study Room Bookings ? Operational
Media Library ? Operational
Research Operational
Research Activity Management (Research Master) ? Operational
Research Data Storage ? Operational
Research Ethics Management ? Operational
Research Self Help (AskResearch) ? Operational
My Research Projects (myRP) ? Operational
Data Management Plans (myDMP) ? Operational
Research Data Access Portal ? Operational
Research Instrument Locator ? Operational
Research Instrument Booking ? Operational
Research Data Capture (REDCap) ? Operational
Student Lifecycle Operational
myEnrolment ? Operational
myGraduation ? Operational
Student Administration (Medici) ? Operational
Student Enquiry Management (CRM Service Cloud) ? Operational
Future Student Engagement (CRM Marketing Cloud) ? Operational
Student Placement Management (inPlace) ? Operational
Product Marketing Platform ? Operational
Result Entry ? Operational
Student and Staff Self Help (FAQ self service help) ? Operational
myResearch ? Operational
CareerHub ? Operational
Alumni Management (NXT) ? Operational
Enabling Systems Operational
BI Reporting (Cognos) ? Operational
Call Queuing (Webex Contact Centre, Webex Calling) ? Operational
Card and Access Management (Cardax) ? Operational
Casual Staff Management ? Operational
Change/Forgot password ? Operational
Employee Self Service (myHR) ? Operational
Expense Management (Promaster) ? Operational
Financial Management (FinanceOne) ? Operational
Human Resource Management (EmpowerHR) ? Operational
IT Service Management (Marval) ? Operational
Library Catalogue ? Operational
Access to Library eBooks, eJournals and Databases ? Operational
Library Website ? Operational
Microsoft OneDrive (Office 365) ? Operational
Microsoft Teams (Office 365) ? Operational
myCostCentres ? Operational
myUniSA Staff Portal ? Operational
Network Share Drives U:, S: (UDFS Storage) ? Operational
Online FAQs (AskIT) ? Operational
Online Meeting and Collaboration (Zoom) ? Operational
SharePoint Online (Office 365) ? Operational
Staff Email ? Operational
Staff Printing ? Operational
Student Email (Office 365) ? Operational
Student Printing ? Operational
Telephony ? Operational
UniSA Website ? Operational
Business workflow management (Appian) ? Operational
Pay Now ? Operational
Windows Standard Operating Environment ? Operational
Mac Standard Operating Environment ? Operational
Network Operational
Authentication Services (AD, ADFS) ? Operational
Wireless Services ? Operational
City West Campus Network ? Operational
Mawson Lakes Campus Network ? Operational
City East Campus Network ? Operational
Magill Campus Network ? Operational
Whyalla Campus Network ? Operational
Mt Gambier Campus Network ? Operational
VPN Services ? Operational
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance
Scheduled Maintenance
System Maintenance: Student & Staff Systems Jun 15, 2024 07:00-09:00 ACST
Routine maintenance will be applied to the Medici Student System during this time period.

Please note that the systems listed below will experience some interruption to service during this maintenance period:

Medici Student Management System
Medici View in CRM Service Cloud System
UniSA Student Mobile App
myResearch HDR Student Portal
my Supervision HDR Supervisor Portal
myEnrolment
myGraduation
myID
Print Allowance Topup in myUniSA Student Portal
Password Change & Reset
Apply Online
Result Entry
Student Photos via Class Lists in Staff Portal

Posted on Jun 11, 2024 - 10:08 ACST
Past Incidents
Jun 13, 2024

No incidents reported today.

Jun 12, 2024
Resolved - This incident has been resolved.
Jun 12, 16:54 ACST
Investigating - learnonline is currently experiencing technical issues, but a team of people are investigating.

Further updates will be posted shortly.

Jun 12, 13:17 ACST
Jun 11, 2024

No incidents reported.

Jun 10, 2024

No incidents reported.

Jun 9, 2024

No incidents reported.

Jun 8, 2024

No incidents reported.

Jun 7, 2024

No incidents reported.

Jun 6, 2024

No incidents reported.

Jun 5, 2024

No incidents reported.

Jun 4, 2024
Completed - The scheduled maintenance has been completed.
Jun 4, 23:00 ACST
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jun 4, 21:30 ACST
Scheduled - Services Affected: Wireless access in the buildings above will be unavailable for approximately 15 mins during this window.
Cause: Migration to new wireless controller environment.
Contact: IT Help desk (8302 5000)

Jun 4, 16:58 ACST
Jun 3, 2024

No incidents reported.

Jun 2, 2024

No incidents reported.

Jun 1, 2024

No incidents reported.

May 31, 2024

No incidents reported.

May 30, 2024

No incidents reported.