All Systems Operational

Learning and Teaching Operational
learnonline (Moodle) ? Operational
learnonline (UniSA Online Moodle) ? Operational
Lecture Recording System ? Operational
Virtual Classroom (Zoom) ? Operational
Course Outline ? Operational
myUniSA Student Portal ? Operational
Student Mobile App ? Operational
Teaching Dashboard ? Operational
ePortfolio (Mahara) ? Operational
On Campus Computing ? Operational
Student Applications ? Operational
Plagiarism Detection (Turnitin) ? Operational
Course Evaluation (myCourseExperience) ? Operational
Study Room Bookings ? Operational
Media Library ? Operational
Research Operational
Research Activity Management (Research Master) ? Operational
Research Data Storage ? Operational
Research Ethics Management ? Operational
Research Self Help (AskResearch) ? Operational
My Research Projects (myRP) ? Operational
Data Management Plans (myDMP) ? Operational
Research Data Access Portal ? Operational
Research Instrument Locator ? Operational
Research Instrument Booking ? Operational
Research Data Capture (REDCap) ? Operational
Student Lifecycle Operational
myEnrolment ? Operational
myGraduation ? Operational
Student Administration (Medici) ? Operational
Student Enquiry Management (CRM Service Cloud) ? Operational
Future Student Engagement (CRM Marketing Cloud) ? Operational
Student Placement Management (inPlace) ? Operational
Product Marketing Platform ? Operational
Result Entry ? Operational
Student and Staff Self Help (FAQ self service help) ? Operational
myResearch ? Operational
CareerHub ? Operational
Alumni Management (NXT) ? Operational
Enabling Systems Operational
BI Reporting (Cognos) ? Operational
Call Queuing (Webex Contact Centre, Webex Calling) ? Operational
Card and Access Management (Cardax) ? Operational
Casual Staff Management ? Operational
Change/Forgot password ? Operational
Employee Self Service (myHR) ? Operational
Expense Management (Promaster) ? Operational
Financial Management (FinanceOne) ? Operational
Human Resource Management (EmpowerHR) ? Operational
IT Service Management (Marval) ? Operational
Library Catalogue ? Operational
Access to Library eBooks, eJournals and Databases ? Operational
Library Website ? Operational
Microsoft OneDrive (Office 365) ? Operational
Microsoft Teams (Office 365) ? Operational
myCostCentres ? Operational
myUniSA Staff Portal ? Operational
Network Share Drives U:, S: (UDFS Storage) ? Operational
Online FAQs (AskIT) ? Operational
Online Meeting and Collaboration (Zoom) ? Operational
SharePoint Online (Office 365) ? Operational
Staff Email ? Operational
Staff Printing ? Operational
Student Email (Office 365) ? Operational
Student Printing ? Operational
Telephony ? Operational
UniSA Website ? Operational
Business workflow management (Appian) ? Operational
Pay Now ? Operational
Windows Standard Operating Environment ? Operational
Mac Standard Operating Environment ? Operational
Network Operational
Authentication Services (AD, ADFS) ? Operational
Wireless Services ? Operational
City West Campus Network ? Operational
Mawson Lakes Campus Network ? Operational
City East Campus Network ? Operational
Magill Campus Network ? Operational
Whyalla Campus Network ? Operational
Mt Gambier Campus Network ? Operational
VPN Services ? Operational
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance
May 18, 2025

No incidents reported today.

May 17, 2025
Completed - The scheduled maintenance has been completed.
May 17, 13:00 ACST
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
May 17, 08:00 ACST
Scheduled - Advance Notice of Planned Service Interruption
Network Access - City West CS Level 3 & 4

Service(s) Affected: Network Access (wired, wireless, telephony)
Outage Date: Saturday 17th May
Outage Time: 08:00 AM – 9:30 AM
09:30 AM – 1:00 PM
Impact of Interruptions: No network access during the outage window
Cause: Network Maintenance
Special Notes: -
Reference#: CHG1030765
Contact: Josh Petek 0409 697 086

May 15, 16:05 ACST
May 16, 2025

No incidents reported.

May 15, 2025

No incidents reported.

May 14, 2025

No incidents reported.

May 13, 2025
Resolved - Power related, Butterfield's resolved the issue
May 13, 13:14 ACST
Identified - Issue has been identified an estimated ETA is 2pm
May 13, 11:51 ACST
Update - We are continuing to investigate this issue.
May 13, 10:08 ACST
Investigating - Notice of Unplanned Service Interruption
City East C Building

Service(s) Affected: Network Access (wired, wireless, telephony)
Impact of Interruptions: No network access for C building at City East
Estimated Time of Restoration: ETA unknown, Butterfields on the way to investigate
Cause Power related
Special Notes -
Contact: Help Desk x25000
Message#: 1

May 13, 10:08 ACST
May 12, 2025

No incidents reported.

May 11, 2025

No incidents reported.

May 10, 2025

No incidents reported.

May 9, 2025

No incidents reported.

May 8, 2025

No incidents reported.

May 7, 2025
Resolved - This incident has been resolved.
May 7, 14:58 ACST
Identified - The Teaching Dashboard is currently operational, but some student engagement information may be stale (i.e. not current).

The team is currently working on resolving the underlying data issues.

Apologies on the disruption to service.

May 7, 09:10 ACST
Investigating - The Teaching Dashboard is currently experiencing a technical issue. The performance may be slow, or unresponsive for some screens.

A team is investigating.

May 6, 12:00 ACST
May 6, 2025
Resolved - This incident has been resolved.
May 6, 20:58 ACST
Monitoring - A fix has been implemented and we are monitoring the results.
May 6, 20:25 ACST
Investigating - The following applications are currently experiencing an outage:

- myEnrolment
- myID
- myGraduation
- my Research Graduate Research portal
- my Supervision Graduate Research supervisor portal
- Medici Student System

We are working on the issue and expect to have systems online again soon.

May 6, 20:01 ACST
Completed - The scheduled maintenance has been completed.
May 6, 01:30 ACST
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
May 5, 23:30 ACST
Scheduled - Routine maintenance of the Appian application has been scheduled for 05/05/2025 11:30 PM

During this time Appian will be unavailable to log on or submit forms. This includes the online Casual Administration System, online HR forms, as well as other Staff and Student online forms.

May 5, 11:50 ACST
May 5, 2025
May 4, 2025

No incidents reported.