University of South Australia Status

City East C Building Network offline (Power related)

Update - We are continuing to investigate this issue.
May 13, 2025 - 10:08 ACST

Investigating - Notice of Unplanned Service Interruption
City East C Building

Service(s) Affected: Network Access (wired, wireless, telephony)
Impact of Interruptions: No network access for C building at City East
Estimated Time of Restoration: ETA unknown, Butterfields on the way to investigate
Cause Power related
Special Notes -
Contact: Help Desk x25000
Message#: 1
May 13, 2025 - 10:08 ACST

Learning and Teaching Operational

learnonline (Moodle) Operational

learnonline (UniSA Online Moodle) Operational

Lecture Recording System Operational

Virtual Classroom (Zoom) Operational

Course Outline Operational

myUniSA Student Portal Operational

Student Mobile App Operational

Teaching Dashboard Operational

ePortfolio (Mahara) Operational

On Campus Computing Operational

Student Applications Operational

Plagiarism Detection (Turnitin) Operational

Course Evaluation (myCourseExperience) Operational

Study Room Bookings Operational

Media Library Operational

Research Operational

Research Activity Management (Research Master) Operational

Research Data Storage Operational

Research Ethics Management Operational

Research Self Help (AskResearch) Operational

My Research Projects (myRP) Operational

Data Management Plans (myDMP) Operational

Research Data Access Portal Operational

Research Instrument Locator Operational

Research Instrument Booking Operational

Research Data Capture (REDCap) Operational

Student Lifecycle Operational

myEnrolment Operational

myGraduation Operational

Student Administration (Medici) Operational

Student Enquiry Management (CRM Service Cloud) Operational

Future Student Engagement (CRM Marketing Cloud) Operational

Student Placement Management (inPlace) Operational

Product Marketing Platform Operational

Result Entry Operational

Student and Staff Self Help (FAQ self service help) Operational

myResearch Operational

CareerHub Operational

Alumni Management (NXT) Operational

Enabling Systems Operational

BI Reporting (Cognos) Operational

Call Queuing (Webex Contact Centre, Webex Calling) Operational

Card and Access Management (Cardax) Operational

Casual Staff Management Operational

Change/Forgot password Operational

Employee Self Service (myHR) Operational

Expense Management (Promaster) Operational

Financial Management (FinanceOne) Operational

Human Resource Management (EmpowerHR) Operational

IT Service Management (Marval) Operational

Library Catalogue Operational

Access to Library eBooks, eJournals and Databases Operational

Library Website Operational

Microsoft OneDrive (Office 365) Operational

Microsoft Teams (Office 365) Operational

myCostCentres Operational

myUniSA Staff Portal Operational

Network Share Drives U:, S: (UDFS Storage) Operational

Online FAQs (AskIT) Operational

Online Meeting and Collaboration (Zoom) Operational

SharePoint Online (Office 365) Operational

Staff Email Operational

Staff Printing Operational

Student Email (Office 365) Operational

Student Printing Operational

Telephony Operational

UniSA Website Operational

Business workflow management (Appian) Operational

Pay Now Operational

Windows Standard Operating Environment Operational

Mac Standard Operating Environment Operational

Network Operational

Authentication Services (AD, ADFS) Operational

Wireless Services Operational

City West Campus Network Operational

Mawson Lakes Campus Network Operational

City East Campus Network Operational

Magill Campus Network Operational

Whyalla Campus Network Operational

Mt Gambier Campus Network Operational

VPN Services Operational

Operational

Degraded Performance

Partial Outage

Major Outage

Maintenance

Past Incidents

May 13, 2025

Unresolved incident: City East C Building Network offline (Power related).

May 12, 2025

No incidents reported.

May 11, 2025

No incidents reported.

May 10, 2025

No incidents reported.

May 9, 2025

No incidents reported.

May 8, 2025

No incidents reported.

May 7, 2025

Unplanned Service Interruption: Teaching Dashboard

Resolved - This incident has been resolved.
May 7, 14:58 ACST

Identified - The Teaching Dashboard is currently operational, but some student engagement information may be stale (i.e. not current).

The team is currently working on resolving the underlying data issues.

Apologies on the disruption to service.
May 7, 09:10 ACST

Investigating - The Teaching Dashboard is currently experiencing a technical issue. The performance may be slow, or unresponsive for some screens.

A team is investigating.
May 6, 12:00 ACST

May 6, 2025

Unplanned Service Interruption - Student Systems

Resolved - This incident has been resolved.
May 6, 20:58 ACST

Monitoring - A fix has been implemented and we are monitoring the results.
May 6, 20:25 ACST

Investigating - The following applications are currently experiencing an outage:

- myEnrolment
- myID
- myGraduation
- my Research Graduate Research portal
- my Supervision Graduate Research supervisor portal
- Medici Student System

We are working on the issue and expect to have systems online again soon.
May 6, 20:01 ACST

Notice of Planned Service Interruption: Appian Online Forms (bpi.unisa.edu.au) 05/05/2025 11:30 PM

Completed - The scheduled maintenance has been completed.
May 6, 01:30 ACST

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
May 5, 23:30 ACST

Scheduled - Routine maintenance of the Appian application has been scheduled for 05/05/2025 11:30 PM

During this time Appian will be unavailable to log on or submit forms. This includes the online Casual Administration System, online HR forms, as well as other Staff and Student online forms.
May 5, 11:50 ACST

May 5, 2025

May 4, 2025

No incidents reported.

May 3, 2025

City East Brookman Level 5 network outage Saturday 8am - 1pm

Completed - The scheduled maintenance has been completed.
May 3, 13:00 ACST

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
May 3, 08:00 ACST

Scheduled - Advance Notice of Planned Service Interruption
Network Access - City East Brookman Building Level 5

Service(s) Affected: Network Access (wired, wireless, telephony)
Outage Date: Saturday 3rd May
Outage Time: 08:00 AM – 1:00 PM
Impact of Interruptions: No network access during the outage windows above.
Cause: Network Maintenance
Special Notes: -
Reference#: CHG1028420
Contact: Josh Petek 0409 697 086
May 1, 10:31 ACST

Mount Gambier Network Outage - All Services

Resolved - AARNet's Third Party supplier have advised that restoration works have been successfully completed. AARNet Engineers have confirmed recovery. No further outage is expected.
May 3, 00:20 ACST

Monitoring - Campus Network services appear to be restored. We are continuing to monitor performance while awaiting formal confirmation from our third-party provider that all restoration activities are complete.
May 2, 23:47 ACST

Identified - AARNet’s Third Party Supplier Field Resources have identified the exact location of the fibre damage. Additional resources have been engaged and are enroute to the fault location. There is no ETR at this time. Further updates will be provided as soon as more information is available
May 2, 19:15 ACST

Update - AARNet's Third Party Supplier Field Resources are continuing with investigations on site. There is no ETR at this time. Further updates will be provided as soon as more information is available.
May 2, 18:07 ACST

Update - AARNet's Third Party Supplier Field Resources have arrived on site and commenced investigations. There is no ETR at this time. Further updates will be provided as soon as more information is available.
May 2, 15:22 ACST

Update - AARNet's Third Party Supplier advised that Technicians' ETA to suspected fault location is 14:00 ACST. Upon arrival, further investigation will commence, and restoration works will begin where possible. There is no ETR at this time.
May 2, 13:32 ACST

Update - AARNet has detected an unplanned outage between Murray Bridge and Kiki, SA. Fault investigation is underway. Identification of specific impacted services is in progress and will be provided when possible. There is no ETR at this time.
May 2, 12:18 ACST

Investigating - We are currently investigating a network outage affecting all services in the Mount Gambier Campus. Updates will be provided as they become available.
May 2, 12:14 ACST

May 2, 2025

May 1, 2025

No incidents reported.

Apr 30, 2025

No incidents reported.

Apr 29, 2025

No incidents reported.