Update - We are continuing to work on a fix for this issue.
May 27, 16:06 ACST
Update - Microsoft Exchange (staff email) is now operational and being monitored. In the short term, if you are working off-campus it is recommended that you connect to Microsoft Outlook through the Staff VPN.
May 25, 10:59 ACST
Update - Exchange is now operational and being monitored.
May 25, 10:23 ACST
Identified - The University is currently experiencing an issue with various systems. Systems that are currently impacted include:

- Student (Virtual) Applications used for specialist purposes

- Student VPN (vpn.unisa.edu.au)
May 20, 12:52 ACST
Learning and Teaching Major Outage
learnonline (Moodle) ? Operational
learnonline (UniSA Online Moodle) ? Operational
Lecture Recording System ? Operational
Virtual Classroom (Zoom) ? Operational
Course Outline ? Operational
myUniSA Student Portal ? Operational
Student Mobile App ? Operational
Teaching Dashboard ? Operational
ePortfolio (Mahara) ? Operational
On Campus Computing ? Partial Outage
Student Applications ? Major Outage
Plagiarism Detection (Turnitin) ? Operational
Course Evaluation (myCourseExperience) ? Operational
Study Room Bookings ? Operational
Media Library ? Operational
Research Operational
Research Activity Management (Research Master) ? Operational
Research Data Storage ? Operational
Research Ethics Management ? Operational
Research Self Help (AskResearch) ? Operational
My Research Projects (myRP) ? Operational
Data Management Plans (myDMP) ? Operational
Research Data Access Portal ? Operational
Research Instrument Locator ? Operational
Research Instrument Booking ? Operational
Research Data Capture (REDCap) ? Operational
Student Lifecycle Operational
myEnrolment ? Operational
myGraduation ? Operational
Student Administration (Medici) ? Operational
Student Enquiry Management (CRM Service Cloud) ? Operational
Future Student Engagement (CRM Marketing Cloud) ? Operational
Product Marketing Platform ? Operational
Result Entry ? Operational
Student Self Help (ask Campus Central) ? Operational
myResearch ? Operational
CareerHub ? Operational
Alumni Management (NXT) ? Operational
Enabling Systems Operational
UniSA Website ? Operational
myUniSA Staff Portal ? Operational
Staff Email ? Operational
Library Catalogue ? Operational
Financial Management (FinanceOne) ? Operational
IT Service Management (Marval) ? Operational
Employee Self Service (myHR) ? Operational
SharePoint Online (Office 365) ? Operational
Telephony ? Operational
Human Resource Management (EmpowerHR) ? Operational
Student Email (Office 365) ? Operational
Network Share Drives U:, S: (UDFS Storage) ? Operational
Library Database Services ? Operational
Library Website ? Operational
BI Reporting (Cognos) ? Operational
Casual Staff Management ? Operational
myCostCentres ? Operational
Expense Management (Promaster) ? Operational
Student Printing ? Operational
Card and Access Management (Cardax) ? Operational
Online FAQs (AskIT) ? Operational
Call Queuing (UCB) ? Operational
Change/Forgot password ? Operational
Microsoft OneDrive (Office 365) ? Operational
Online Meeting and Collaboration (Zoom) ? Operational
Network Partial Outage
Authentication Services (AD, ADFS) ? Operational
Wireless Services ? Operational
City West Campus Network ? Operational
Mawson Lakes Campus Network ? Operational
City East Campus Network ? Operational
Magill Campus Network ? Operational
Whyalla Campus Network ? Operational
Mt Gambier Campus Network ? Operational
VPN Services ? Partial Outage
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance
Scheduled Maintenance
Scheduled Maintenance - Panopto Jun 26, 02:30-05:30 ACST
On Saturday, June 26, the Panopto Cloud will be updated with the latest features and improvements. These updates will require downtime. We expect up to 3 hours of downtime, with a target start time of 03:00 am AEST.

During the downtime, you will not be able to access videos on your Panopto site and any attempts to upload from recording clients will result in a "Server unable to connect" message.
Posted on Jun 9, 11:52 ACST
The Library Catalogue may be unavailable during the described window for vendor maintenance.
Posted on Feb 1, 12:04 ACDT
The Library Catalogue may be unavailable during the described window for vendor maintenance.
Posted on Feb 1, 12:05 ACDT
The Library Catalogue may be unavailable during the described window for vendor maintenance.
Posted on Feb 1, 12:05 ACDT
The Library Catalogue may be unavailable during the described window for vendor maintenance.
Posted on Feb 1, 12:06 ACDT
The Library Catalogue may be unavailable during the described window for vendor maintenance.
Posted on Feb 1, 12:06 ACDT
The Library Catalogue may be unavailable during the described window for vendor maintenance.
Posted on Feb 1, 12:07 ACDT
The Library Catalogue may be unavailable during the described window for vendor maintenance.
Posted on Feb 1, 12:07 ACDT
The Library Catalogue may be unavailable during the described window for vendor maintenance.
Posted on Feb 1, 12:08 ACDT
The Library Catalogue may be unavailable during the described window for vendor maintenance.
Posted on Feb 1, 12:09 ACDT
The Library Catalogue may be unavailable during the described window for vendor maintenance.
Posted on Feb 1, 12:10 ACDT
The Library Catalogue may be unavailable during the described window for vendor maintenance.
Posted on Feb 1, 12:10 ACDT
Past Incidents
Jun 21, 2021
Resolved - This incident has been resolved.
Jun 21, 14:20 ACST
Investigating - learnonline is currently experiencing technical issues, but a team of people are investigating.

Further updates will be posted shortly.
Jun 21, 14:07 ACST
Resolved - This incident has been resolved.
Jun 21, 09:01 ACST
Investigating - learnonline is currently experiencing technical issues, but a team of people are investigating.

Further updates will be posted shortly.
Jun 21, 08:58 ACST
Completed - The scheduled maintenance has been completed.
Jun 21, 08:30 ACST
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jun 21, 04:00 ACST
Scheduled - learnonline (UniSA Online Moodle) will be unavailable during the described window for important system maintenance.

Note: This only impacts UniSA Online students and does not affect learnonline (Moodle).
Jun 16, 15:52 ACST
Jun 20, 2021
Completed - The scheduled maintenance has been completed.
Jun 20, 11:15 ACST
In progress - Service Restored - Monitoring Service Status ongoing.
Jun 20, 10:00 ACST
Scheduled - Students and Staff may have difficulty logging into the listed systems during the described window.

- learnonline (Moodle)
- learnonline (UniSA Online Moodle)
- Lecture Recording System
- Virtual Classroom (Zoom)
- myUniSA Student Portal
- Student Mobile App
- Teaching Dashboard
- Course Evaluation (myCourseExperience)
- Study Room Bookings
- Library Catalogue
- SharePoint Online (Office 365)
- Student Email (Office 365)
- Microsoft OneDrive (Office 365)
- Online Meeting and Collaboration (Zoom)
Jun 18, 16:38 ACST
Jun 19, 2021

No incidents reported.

Jun 18, 2021
Resolved - The Turnitin queue has now been cleared.
Jun 18, 09:54 ACST
Investigating - There are delays in the processing of student assignments through Turnitin. The issue may result in Turnitin results being delayed up to 48 hours.

Apologies on this issue.
Jun 17, 10:02 ACST
Resolved - This incident has been resolved.
Jun 18, 03:00 ACST
Investigating - The UniSA Media Library is currently experiencing technical issues, but a team of people are investigating.

Further updates will be posted shortly.
Jun 18, 02:48 ACST
Jun 17, 2021
Jun 16, 2021
Resolved - This incident has been resolved.
Jun 16, 03:19 ACST
Investigating - The UniSA Media Library is currently experiencing technical issues, but a team of people are investigating.

Further updates will be posted shortly.
Jun 16, 02:42 ACST
Jun 15, 2021

No incidents reported.

Jun 14, 2021

No incidents reported.

Jun 13, 2021
Completed - The scheduled maintenance has been completed.
Jun 13, 08:00 ACST
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jun 13, 00:00 ACST
Scheduled - The Library Catalogue may be unavailable during the described window for vendor maintenance.
Feb 1, 12:04 ACDT
Jun 12, 2021
Resolved - This incident has been resolved.
Jun 12, 02:45 ACST
Investigating - The UniSA Media Library is currently experiencing technical issues, but a team of people are investigating.

Further updates will be posted shortly.
Jun 12, 02:37 ACST
Jun 11, 2021

No incidents reported.

Jun 10, 2021
Completed - The scheduled maintenance has been completed.
Jun 10, 19:00 ACST
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jun 10, 16:00 ACST
Scheduled - Routine maintenance of the EmpowerHR application has been scheduled for 10/06/2021 4PM-7PM

During this time the EmpowerHR client and myHR (Employee Self Service) will be unavailable to log on.

Please select the following link if you would like to submit a casual timesheet
Jun 7, 20:02 ACST
Jun 9, 2021

No incidents reported.

Jun 8, 2021

No incidents reported.

Jun 7, 2021

No incidents reported.