All Systems Operational
Learning and Teaching Operational
learnonline (Moodle) ? Operational
learnonline (UniSA Online Moodle) ? Operational
Lecture Recording System ? Operational
Virtual Classroom (Zoom) ? Operational
Course Outline ? Operational
myUniSA Student Portal ? Operational
Student Mobile App ? Operational
Teaching Dashboard ? Operational
ePortfolio (Mahara) ? Operational
On Campus Computing ? Operational
Student Applications ? Operational
Plagiarism Detection (Turnitin) ? Operational
Course Evaluation (myCourseExperience) ? Operational
Study Room Bookings ? Operational
Media Library ? Operational
Research Operational
Research Activity Management (Research Master) ? Operational
Research Data Storage ? Operational
Research Ethics Management ? Operational
Research Self Help (AskResearch) ? Operational
My Research Projects (myRP) ? Operational
Data Management Plans (myDMP) ? Operational
Research Data Access Portal ? Operational
Research Instrument Locator ? Operational
Research Instrument Booking ? Operational
Research Data Capture (REDCap) ? Operational
Student Lifecycle Operational
myEnrolment ? Operational
myGraduation ? Operational
Student Administration (Medici) ? Operational
Student Enquiry Management (CRM Service Cloud) ? Operational
Future Student Engagement (CRM Marketing Cloud) ? Operational
Student Placement Management (inPlace) ? Operational
Product Marketing Platform ? Operational
Result Entry ? Operational
Student and Staff Self Help (FAQ self service help) ? Operational
myResearch ? Operational
CareerHub ? Operational
Alumni Management (NXT) ? Operational
Enabling Systems Operational
BI Reporting (Cognos) ? Operational
Call Queuing (Webex Contact Centre, Webex Calling) ? Operational
Card and Access Management (Cardax) ? Operational
Casual Staff Management ? Operational
Change/Forgot password ? Operational
Employee Self Service (myHR) ? Operational
Expense Management (Promaster) ? Operational
Financial Management (FinanceOne) ? Operational
Human Resource Management (EmpowerHR) ? Operational
IT Service Management (Marval) ? Operational
Library Catalogue ? Operational
Access to Library eBooks, eJournals and Databases ? Operational
Library Website ? Operational
Microsoft OneDrive (Office 365) ? Operational
Microsoft Teams (Office 365) ? Operational
myCostCentres ? Operational
myUniSA Staff Portal ? Operational
Network Share Drives U:, S: (UDFS Storage) ? Operational
Online FAQs (AskIT) ? Operational
Online Meeting and Collaboration (Zoom) ? Operational
SharePoint Online (Office 365) ? Operational
Staff Email ? Operational
Staff Printing ? Operational
Student Email (Office 365) ? Operational
Student Printing ? Operational
Telephony ? Operational
UniSA Website ? Operational
Business workflow management (Appian) ? Operational
Pay Now ? Operational
Windows Standard Operating Environment ? Operational
Mac Standard Operating Environment ? Operational
Network Operational
Authentication Services (AD, ADFS) ? Operational
Wireless Services ? Operational
City West Campus Network ? Operational
Mawson Lakes Campus Network ? Operational
City East Campus Network ? Operational
Magill Campus Network ? Operational
Whyalla Campus Network ? Operational
Mt Gambier Campus Network ? Operational
VPN Services ? Operational
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance
Past Incidents
Mar 1, 2024

No incidents reported today.

Feb 29, 2024

No incidents reported.

Feb 28, 2024

No incidents reported.

Feb 27, 2024

No incidents reported.

Feb 26, 2024
Resolved - No further issues have been detected.
Feb 26, 09:34 ACDT
Monitoring - Log in services are back online. We will continue to monitor the situation
Feb 23, 09:47 ACDT
Investigating - New agent log in to Webex Contact Centre is failing. Inbound and Outbound calls are working but with minimal agents logged in for some services there may be delays in your call be answered.
Feb 23, 09:36 ACDT
Monitoring - Services have been restored and we will continue to monitor stability. If you are having contact centre issues please contact the IT Help Desk - https://i.unisa.edu.au/askit/ithelpdesk/contact/
Feb 22, 10:42 ACDT
Update - Our vendor has been notified and some services look to be operating now
Feb 22, 10:02 ACDT
Identified - The following areas are affected by an outage with Webex Contact Centre:
Campus Central (830 20150, 830 26145)
IT Help Desk (830 25000)
LearnOnline (830 20900)
AV Support (830 26551)
SAS General Exams (830 22755)
SAS Graduate Research (830 25880)

Feb 22, 09:58 ACDT
Feb 25, 2024

No incidents reported.

Feb 24, 2024

No incidents reported.

Feb 23, 2024
Resolved - The updated policy has applied successfully to the majority of our PC fleet. If you continue to have issues please contact the IT Help Desk - https://i.unisa.edu.au/askit/ithelpdesk/contact/
Feb 23, 10:36 ACDT
Monitoring - An issue was found today impacting staff trying to open documents from UniSA file shares e.g. UDFS. The problem policy has been fixed. If you continue to get errors when opening documents from UniSA file shares please contact the IT Help Desk and they can help force the policy repair.
Feb 21, 12:54 ACDT
Feb 22, 2024
Completed - The scheduled maintenance has been completed.
Feb 22, 07:00 ACDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Feb 22, 06:00 ACDT
Scheduled - Advance Notice of Planned Service Interruption

Network Access : City West – Elton Mayo Building Level 3

Service(s) Affected: Network Access (wired, wireless, telephony)
Outage Date: Thursday 22nd February
Outage Time: EM Building level 3 - 6:00 am - 7:00 am
Impact of Interruptions: No network access during restart of networking hardware to occur during the above outage window.
Cause: Network Maintenance
Special Notes: Proactive reboot as switch memory utilisation exceeding threshold of more than 90%.
Reference#: CHG – 927579

Feb 21, 15:23 ACDT
Feb 21, 2024
Resolved - This incident has been resolved. If you are continuing to have problems with Outlook and staff email please raise a request with the IT Help Desk - https://i.unisa.edu.au/askit/ithelpdesk/contact/
Feb 21, 11:08 ACDT
Monitoring - A change has been made which looks to have stabilised the performance for Outlook users. We will continue to monitor the situation. If you are still having poor performance please contact the IT Help Desk so the issue can be escalated.
Feb 20, 11:27 ACDT
Update - The solution we tried on Friday has not improved performance. We are still working with Microsoft to get things back to normal.

Outlook web access (OWA) performance has not been affected. You can access OWA from https://mail.unisa.edu.au/

Feb 19, 10:24 ACDT
Update - We are working on a solution with Microsoft at the moment to improve performance.
Feb 16, 15:47 ACDT
Update - Investigations with Microsoft are ongoing.
Feb 16, 08:58 ACDT
Update - We are continuing to investigate the root cause of the issue and have engaged Microsoft for further support.
Feb 15, 16:41 ACDT
Investigating - Outlook is experiencing intermittent connection issues for some staff. This is causing the program to appear to "hang". This is currently being investigated to determine the cause.
Feb 15, 12:14 ACDT
Feb 20, 2024
Feb 19, 2024
Feb 18, 2024

No incidents reported.

Feb 17, 2024
Completed - The scheduled maintenance has been completed.
Feb 17, 15:00 ACDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Feb 17, 09:00 ACDT
Scheduled - Advance Notice of Planned Service Interruption
Network Access – Magill Campus D, E, F & PH Building

Service(s) Affected: Network Access (wired, wireless, telephony)
Outage Date: Saturday February 17th
Outage Time: 9:00am – 3:00pm
Impact of Interruptions: No network access during the outage windows above.
Cause: Network Maintenance
Special Notes: Magill Access Layer Refresh Project
Reference#: CHG – 923097
Contact: Josh Petek 0409 697 086

Feb 14, 18:20 ACDT
Feb 16, 2024