All Systems Operational
Learning and Teaching Operational
learnonline (Moodle) ? Operational
learnonline (UniSA Online Moodle) ? Operational
Lecture Recording System ? Operational
Virtual Classroom (Adobe Connect) ? Operational
myUniSA Student Portal ? Operational
Student Mobile App ? Operational
Teaching Dashboard ? Operational
ePortfolio (Mahara) ? Operational
On Campus Computing ? Operational
Student Applications ? Operational
Plagiarism Detection (Turnitin) ? Operational
Course Evaluation (myCourseExperience) ? Operational
Study Room Bookings ? Operational
Media Library ? Operational
Research Operational
Research Activity Management (Research Master) ? Operational
Research Data Storage ? Operational
Research Ethics Management ? Operational
Research Self Help (AskResearch) ? Operational
My Research Projects (myRP) ? Operational
Data Management Plans (myDMP) ? Operational
Research Data Access Portal ? Operational
Research Instrument Locator ? Operational
Research Instrument Booking ? Operational
Research Data Capture (REDCap) ? Operational
Student Lifecycle Operational
myEnrolment ? Operational
myGraduation ? Operational
Student Administration (Medici) ? Operational
Student Enquiry Management (CRM Service Cloud) ? Operational
Future Student Engagement (CRM Marketing Cloud) ? Operational
Program Marketing Platform ? Operational
Result Entry ? Operational
Student Self Help (ask Campus Central) ? Operational
myResearch ? Operational
CareerHub ? Operational
Alumni Management (NXT) ? Operational
Enabling Systems Operational
UniSA Website ? Operational
myUniSA Staff Portal ? Operational
Staff Email ? Operational
Library Catalogue ? Operational
Financial Management (FinanceOne) ? Operational
IT Service Management (Marval) ? Operational
Employee Self Service (myHR) ? Operational
SharePoint Online (Office 365) ? Operational
Telephony ? Operational
Human Resource Management (EmpowerHR) ? Operational
Student Email (office 365) ? Operational
Library Database Services ? Operational
Library Website ? Operational
BI Reporting (Cognos) ? Operational
Casual Staff Management ? Operational
myCostCentres ? Operational
Expense Management (Promaster) ? Operational
Student Printing ? Operational
Card and Access Management (Cardax) ? Operational
Online FAQs (AskIT) ? Operational
Call Queuing (UCB) ? Operational
Change/Forgot password ? Operational
Microsoft OneDrive (Office 365) ? Operational
Network Operational
Authentication Services (AD, ADFS) ? Operational
Wireless Services ? Operational
City West Campus Network ? Operational
Mawson Lakes Campus Network ? Operational
City East Campus Network ? Operational
Magill Campus Network ? Operational
Mt Gambier Campus Network ? Operational
VPN Services ? Operational
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance
Scheduled Maintenance
Appian upgrade to the production environment (bpi.unisa.edu.au) for a scheduled maintenance window starting on 29th of Feb. 2020 at 3:00 am to 6:30 am.

Appian online forms will be unavailable throughout this period. This includes the online casual administration system and other student and staff online Appian forms.
Posted on Feb 28, 16:27 ACDT
China VPN Service Upgrade Feb 29, 11:30-13:30 ACDT
During the outage window the China VPN will be unavailable for periods of time.
Posted on Feb 27, 16:54 ACDT
Past Incidents
Feb 29, 2020

No incidents reported today.

Feb 28, 2020

No incidents reported.

Feb 27, 2020
Resolved - This incident has been resolved.
Feb 27, 12:51 ACDT
Update - We are continuing to work on a fix for this issue.
Feb 27, 12:31 ACDT
Identified - The issue has been identified and a fix is being implemented.
Feb 27, 12:30 ACDT
Investigating - Services on UDFS are experiencing delays due to maintenance on our storage systems, please retry connections after a few minutes.
Feb 27, 12:29 ACDT
Resolved - This incident has been resolved.
Feb 27, 12:32 ACDT
Investigating - The UniSA Media Library is currently experiencing technical issues, but a team of people are investigating.

Further updates will be posted shortly.
Feb 27, 12:09 ACDT
Feb 26, 2020

No incidents reported.

Feb 25, 2020

No incidents reported.

Feb 24, 2020

No incidents reported.

Feb 23, 2020

No incidents reported.

Feb 22, 2020
Completed - The scheduled maintenance has been completed.
Feb 22, 16:00 ACDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Feb 22, 07:00 ACDT
Scheduled - Service(s) Affected: Please refer to the linked list for affected services (checked services are affected, UniSA Login required for access)
Outage Date: Outage Date: 22 February 2020 Outage Time: 07:00 – 16:00
Impact of Interruptions: All users of the affected services. Each listed service will be unavailable at times throughout this period.
Cause: Scheduled maintenance window to perform system patching.

Contact: IT Helpdesk , +61 830 25000
Feb 21, 08:42 ACDT
Feb 21, 2020

No incidents reported.

Feb 20, 2020
Completed - The scheduled maintenance has been completed.
Feb 20, 22:30 ACDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Feb 20, 20:00 ACDT
Scheduled - During this maintenance window there will be a brief 10 second outage to Staff and Students on campus (wired and wireless), AV equipment, data transfers, applications and building management systems in the UniSA data centres. Phone services and printing will also be affected. Please note that external access to and from the University will not be affected.
Feb 18, 17:20 ACDT
Resolved - This incident has been resolved.
Feb 20, 14:45 ACDT
Investigating - Students will be unable to book a study room due to a 3rd party vendor undertaking maintenance work. We aim to have the system operational by the close of business 21st February.

We apologise for the inconvenience this may be causing.
Feb 19, 16:08 ACDT
Feb 18, 2020

No incidents reported.

Feb 17, 2020
Resolved - This incident has been resolved.
Feb 17, 19:43 ACDT
Investigating - The UniSA Media Library is currently experiencing technical issues, but a team of people are investigating.

Further updates will be posted shortly.
Feb 17, 18:42 ACDT
Feb 16, 2020

No incidents reported.

Feb 15, 2020

No incidents reported.