Monitoring - The fix has been implemented. Finance One & all apps on CiAnywhere (including My Workflow Inbox) are available.

We will continue monitoring for any issues.
Nov 22, 10:54 ACDT
Update - The system has been put into Maintenance mode while we work on a resolution; Finance One and My Workflow Inbox will be unavailable for logon.
Nov 22, 09:35 ACDT
Investigating - We are currently investigating an issue impacting FinanceOne. We will provide further updates once more details are known.

Contact: IT Help Desk, ITHelpdesk@unisa.edu.au, +61 8 830 25000
Nov 22, 09:15 ACDT
Update - The fix has been implemented. Finance One & all apps on CiAnywhere (including My Workflow Inbox) are available.

We will continue monitoring for any issues.
Nov 18, 08:07 ACDT
Update - We are scheduling maintenance at 7 to 7:30am Thursday 18 November to implement a fix identified by the system vendor. During this maintenance you will not be able to log into Finance One or My Workflow Inbox.
Nov 17, 10:00 ACDT
Update - The Finance system is available and we are continuing to monitor for any issues.
Nov 6, 08:59 ACDT
Update - The Finance system will be unavailable for a short period to perform some necessary maintenance from 8 am today.
Nov 6, 07:46 ACDT
Update - We are continuing to monitor for any issues. No service impact has identified so far today
Nov 4, 08:59 ACDT
Update - We are continuing to monitor for any issues. No service impact has identified so far today
Nov 2, 10:18 ACDT
Monitoring - A fix has been implemented and we are monitoring the results.
Nov 2, 06:54 ACDT
Investigating - We are currently investigating an issue impacting FinanceOne.

Impact of Interruptions: During this outage you will not be able to log into Finance One or My Workflow Inbox.

Estimated Time of Restoration: 8pm

Contact: IT Help Desk, ITHelpdesk@unisa.edu.au, +61 8 830 25000
Nov 1, 18:04 ACDT
Learning and Teaching Operational
learnonline (Moodle) ? Operational
learnonline (UniSA Online Moodle) ? Operational
Lecture Recording System ? Operational
Virtual Classroom (Zoom) ? Operational
Course Outline ? Operational
myUniSA Student Portal ? Operational
Student Mobile App ? Operational
Teaching Dashboard ? Operational
ePortfolio (Mahara) ? Operational
On Campus Computing ? Operational
Student Applications ? Operational
Plagiarism Detection (Turnitin) ? Operational
Course Evaluation (myCourseExperience) ? Operational
Study Room Bookings ? Operational
Media Library ? Operational
Research Operational
Research Activity Management (Research Master) ? Operational
Research Data Storage ? Operational
Research Ethics Management ? Operational
Research Self Help (AskResearch) ? Operational
My Research Projects (myRP) ? Operational
Data Management Plans (myDMP) ? Operational
Research Data Access Portal ? Operational
Research Instrument Locator ? Operational
Research Instrument Booking ? Operational
Research Data Capture (REDCap) ? Operational
Student Lifecycle Operational
myEnrolment ? Operational
myGraduation ? Operational
Student Administration (Medici) ? Operational
Student Enquiry Management (CRM Service Cloud) ? Operational
Future Student Engagement (CRM Marketing Cloud) ? Operational
Student Placement Management (inPlace) ? Operational
Product Marketing Platform ? Operational
Result Entry ? Operational
Student Self Help (ask Campus Central) ? Operational
myResearch ? Operational
CareerHub ? Operational
Alumni Management (NXT) ? Operational
Enabling Systems Partial Outage
BI Reporting (Cognos) ? Operational
Call Queuing (Webex Contact Centre, Webex Calling) ? Operational
Card and Access Management (Cardax) ? Operational
Casual Staff Management ? Operational
Change/Forgot password ? Operational
Employee Self Service (myHR) ? Operational
Expense Management (Promaster) ? Operational
Financial Management (FinanceOne) ? Operational
Human Resource Management (EmpowerHR) ? Operational
IT Service Management (Marval) ? Operational
Library Catalogue ? Operational
Library Database Services ? Operational
Library Website ? Operational
Microsoft OneDrive (Office 365) ? Operational
Microsoft Teams (Office 365) ? Operational
myCostCentres ? Operational
myUniSA Staff Portal ? Operational
Network Share Drives U:, S: (UDFS Storage) ? Partial Outage
Online FAQs (AskIT) ? Operational
Online Meeting and Collaboration (Zoom) ? Operational
SharePoint Online (Office 365) ? Operational
Staff Email ? Operational
Staff Printing ? Operational
Student Email (Office 365) ? Operational
Student Printing ? Operational
Telephony ? Operational
UniSA Website ? Operational
Network Operational
Authentication Services (AD, ADFS) ? Operational
Wireless Services ? Operational
City West Campus Network ? Operational
Mawson Lakes Campus Network ? Operational
City East Campus Network ? Operational
Magill Campus Network ? Operational
Whyalla Campus Network ? Operational
Mt Gambier Campus Network ? Operational
VPN Services ? Operational
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance
Scheduled Maintenance
The Library Catalogue may be unavailable during the described window for vendor maintenance.
Posted on Feb 1, 12:10 ACDT
Past Incidents
Dec 7, 2021

No incidents reported today.

Dec 6, 2021

No incidents reported.

Dec 5, 2021
Completed - The scheduled maintenance has been completed.
Dec 5, 11:30 ACDT
Update - Internet Access is unavailable
Dec 5, 07:20 ACDT
Update - Scheduled maintenance is still in progress. We will provide updates as necessary.
Dec 5, 06:02 ACDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Dec 5, 06:00 ACDT
Scheduled - Service(s) Affected: All Internet facing services; All VPN Access; Webex; GUEST, THINGS, IGNITION, HPC networks
Outage Date: Sunday 5th Dec, 2021
Outage Time: 6:00am - 7:30am
Impact of Interruptions: Services are unavailable during the change window.
Cause: UniSA Network Maintenance
Contact: IT Help Desk, ITHelpdesk@unisa.edu.au, +61 8 830 25000
Dec 1, 19:47 ACDT
Completed - The scheduled maintenance has been completed.
Dec 5, 08:00 ACDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Dec 5, 00:00 ACDT
Scheduled - The Library Catalogue may be unavailable during the described window for vendor maintenance.
Feb 1, 12:10 ACDT
Dec 4, 2021
Completed - The scheduled maintenance has been completed.
Dec 4, 16:00 ACDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Dec 4, 10:02 ACDT
Scheduled - Service(s) Affected: Network Access (wired, wireless, telephony) at Yungondi building, City West
Outage Date: Saturday 4th dec 2021
Outage Time: 10:00am - 4:00pm
Impact of Interruptions: Network access will be unavailable during the change window above.
Cause: Campus Network Refresh Project
Contact: IT Help Desk, ITHelpdesk@unisa.edu.au, +61 8 830 25000
Dec 2, 08:21 ACDT
Completed - The scheduled maintenance has been completed.
Dec 4, 12:00 ACDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Dec 4, 10:02 ACDT
Scheduled - Service(s) Affected: Network Access (wired, wireless, telephony) at BE building, City West
Outage Date: Saturday 4th Dec 2021
Outage Time: 10:00am - 12:00pm
Impact of Interruptions: Network access will be unavailable during the change window above.
Cause: Campus Network Refresh Project
Contact: IT Help Desk, ITHelpdesk@unisa.edu.au, +61 8 830 25000
Dec 2, 08:22 ACDT
Dec 3, 2021

No incidents reported.

Dec 2, 2021
Completed - The scheduled maintenance has been completed.
Dec 2, 17:20 ACDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Dec 2, 16:31 ACDT
Scheduled - Service(s) Affected: Cognos Analytics https://bi.unisa.edu.au/
Outage Date: 02 12 2012
Outage Time: 4:30 pm - 5:30 pm
Impact of Interruptions: Cognos Analytics via https://bi.unisa.edu.au/ will be unavailable while we perform server maintenance
Contact: IT Help Desk, ITHelpdesk@unisa.edu.au, +61 8 830 25000
Dec 2, 11:25 ACDT
Completed - The scheduled maintenance has been completed.
Dec 2, 09:30 ACDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Dec 2, 06:01 ACDT
Scheduled - Service(s) Affected: Network Access - RESNET (CISRES, ITR)
Outage Date: Thursday 2nd Dec, 2021
Outage Time: 6:00am - 7:00am
Impact of Interruptions: Inbound and Outbound network access to/from RESNET (CISRES, ITR) network including VPNs of cisres and cybernet
Cause: UniSA Network Maintenance
Contact: IT Help Desk, ITHelpdesk@unisa.edu.au, +61 8 830 25000
Nov 29, 23:22 ACDT
Dec 1, 2021
Completed - The scheduled maintenance has been completed.
Dec 1, 08:45 ACDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Dec 1, 07:30 ACDT
Scheduled - learnonline (UniSA Online Moodle) will be unavailable during the described window for important system maintenance.

Note: This only impacts UniSA Online students and does not affect learnonline (Moodle).
Nov 30, 07:13 ACDT
Nov 30, 2021
Completed - The scheduled maintenance has been completed.
Nov 30, 07:45 ACDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Nov 30, 07:32 ACDT
Update - We will be undergoing scheduled maintenance during this time.
Nov 30, 07:13 ACDT
Scheduled - learnonline (UniSA Online Moodle) will be unavailable during the described window for important system maintenance.

Note: This only impacts UniSA Online students and does not affect learnonline (Moodle).
Nov 30, 07:12 ACDT
Nov 29, 2021

No incidents reported.

Nov 28, 2021
Completed - The scheduled maintenance has been completed.
Nov 28, 17:00 ACDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Nov 28, 09:00 ACDT
Scheduled - Service(s) Affected: Network Access (wired, wireless, telephony) at Way Lee building, City West
Outage Date: Sunday 28th Nov 2021
Outage Time: 9:00am - 5:00pm
Impact of Interruptions: Network access will be unavailable during the change window above.
Cause: Campus Network Refresh Project
Contact: IT Help Desk, ITHelpdesk@unisa.edu.au, +61 8 830 25000
Nov 24, 10:01 ACDT
Nov 27, 2021

No incidents reported.

Nov 26, 2021

No incidents reported.

Nov 25, 2021

No incidents reported.

Nov 24, 2021

No incidents reported.

Nov 23, 2021

No incidents reported.