All Systems Operational
Learning and Teaching Operational
learnonline (Moodle)
Operational
learnonline (UniSA Online Moodle)
Operational
Lecture Recording System
Operational
Virtual Classroom (Zoom)
Operational
Course Outline
Operational
myUniSA Student Portal
Operational
Student Mobile App
Operational
Teaching Dashboard
Operational
ePortfolio (Mahara)
Operational
On Campus Computing
Operational
Student Applications
Operational
Plagiarism Detection (Turnitin)
Operational
Course Evaluation (myCourseExperience)
Operational
Study Room Bookings
Operational
Media Library
Operational
Research Operational
Research Activity Management (Research Master)
Operational
Research Data Storage
Operational
Research Ethics Management
Operational
Research Self Help (AskResearch)
Operational
My Research Projects (myRP)
Operational
Data Management Plans (myDMP)
Operational
Research Data Access Portal
Operational
Research Instrument Locator
Operational
Research Instrument Booking
Operational
Research Data Capture (REDCap)
Operational
Student Lifecycle Operational
myEnrolment
Operational
myGraduation
Operational
Student Administration (Medici)
Operational
Student Enquiry Management (CRM Service Cloud)
Operational
Future Student Engagement (CRM Marketing Cloud)
Operational
Student Placement Management (inPlace)
Operational
Product Marketing Platform
Operational
Result Entry
Operational
Student and Staff Self Help (FAQ self service help)
Operational
myResearch
Operational
CareerHub
Operational
Alumni Management (NXT)
Operational
Enabling Systems Operational
BI Reporting (Cognos)
Operational
Call Queuing (Webex Contact Centre, Webex Calling)
Operational
Card and Access Management (Cardax)
Operational
Casual Staff Management
Operational
Change/Forgot password
Operational
Employee Self Service (myHR)
Operational
Expense Management (Promaster)
Operational
Financial Management (FinanceOne)
Operational
Human Resource Management (EmpowerHR)
Operational
IT Service Management (Marval)
Operational
Library Catalogue
Operational
Access to Library eBooks, eJournals and Databases
Operational
Library Website
Operational
Microsoft OneDrive (Office 365)
Operational
Microsoft Teams (Office 365)
Operational
myCostCentres
Operational
myUniSA Staff Portal
Operational
Network Share Drives U:, S: (UDFS Storage)
Operational
Online FAQs (AskIT)
Operational
Online Meeting and Collaboration (Zoom)
Operational
SharePoint Online (Office 365)
Operational
Staff Email
Operational
Staff Printing
Operational
Student Email (Office 365)
Operational
Student Printing
Operational
Telephony
Operational
UniSA Website
Operational
Business workflow management (Appian)
Operational
Pay Now
Operational
Network Operational
Authentication Services (AD, ADFS)
Operational
Wireless Services
Operational
City West Campus Network
Operational
Mawson Lakes Campus Network
Operational
City East Campus Network
Operational
Magill Campus Network
Operational
Whyalla Campus Network
Operational
Mt Gambier Campus Network
Operational
VPN Services
Operational
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance
Scheduled Maintenance
Scheduled Maintenance: learnonline (Moodle) Sep 27, 2023 07:30-07:45 ACST
learnonline will be unavailable during the described window.
Posted on Sep 26, 2023 - 07:53 ACST
learnonline (UniSA Online Moodle) will be unavailable during the described window.
Posted on Sep 26, 2023 - 07:55 ACST
learnonline (UniSA Online Moodle) will be unavailable during the described window.
Posted on Sep 26, 2023 - 07:57 ACST
Past Incidents
Sep 26, 2023

No incidents reported today.

Sep 25, 2023

No incidents reported.

Sep 24, 2023

No incidents reported.

Sep 23, 2023

No incidents reported.

Sep 22, 2023
Completed - The scheduled maintenance has been completed.
Sep 22, 07:00 ACST
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Sep 22, 06:00 ACST
Scheduled - Service(s) Affected: Network Access (wired, wireless, telephony)
Outage Date: Friday 22nd September
Outage Time: B Building Level 2 6:00 am - 7:00 am
Impact of Interruptions: No network access during restart of networking hardware to occur during the above outage window.
Cause: Network Maintenance
Special Notes: Proactive reboot as switch CPU utilisation exceeding threshold of more than 85%.
Reference#: CHG – 894298

Sep 21, 12:29 ACST
Sep 21, 2023

No incidents reported.

Sep 20, 2023

No incidents reported.

Sep 19, 2023

No incidents reported.

Sep 18, 2023

No incidents reported.

Sep 17, 2023
Completed - The scheduled maintenance has been completed.
Sep 17, 16:30 ACST
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Sep 17, 09:00 ACST
Scheduled - Advance Notice of Planned Service Interruption
Network Access –C Building Level 6 & 7 City East

Service(s) Affected: Network Access (wired, wireless, telephony)
Outage Date: Sunday 17th September
Outage Time: C building Level 6 & 7 9:00am – 4:30pm
Impact of Interruptions: No network access during the outage window above.
Cause: Network Maintenance
Special Notes: City East Access Layer Refresh Project
Reference#: CHG – 883903
Contact: Josh Petek 0409 697 086

Sep 14, 14:30 ACST
Sep 16, 2023

No incidents reported.

Sep 15, 2023
Resolved - This incident was resolved by Microsoft Technical Support. During a clean-up of their internal systems, they had to re-register the @unisa.edu.au and @mymail.unisa.edu.au domains. This has been done and tested.
Sep 15, 08:28 ACST
Monitoring - A fix has been implemented and we are monitoring the results.
Sep 14, 11:17 ACST
Identified - The issue has been identified and a fix is being implemented.
Sep 14, 11:17 ACST
Update - We are continuing to investigate this issue.
Sep 12, 10:59 ACST
Update - Microsoft have advised:

"We received an update from our Backend Team that there is an ongoing clean up on the Azure for Students subscription.
I apologized for the inconvenience that this caused your students.
The issue has been escalated and we are fixing the issue. Rest assured that we will update you accordingly."

We will continue to monitor and provide updates as they come in.

Sep 11, 11:48 ACST
Investigating - Students/Educators trying to sign into Azure Dev Tools may get an error "Unable to confirm your University ID" when accessing/registering for the site.

The Incident has been reported to Microsoft and support teams are currently looking into the outage.

Sep 11, 11:44 ACST
Completed - The scheduled maintenance has been completed.
Sep 15, 07:00 ACST
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Sep 15, 05:00 ACST
Scheduled - China VPN connectivity will be interrupted for maintenance activity between 4:30am and 5:30am China Standard Time (CST) on Friday,15th of September 2023
Sep 12, 15:31 ACST
Sep 14, 2023
Sep 13, 2023
Resolved - This incident has been resolved.
Sep 13, 09:00 ACST
Investigating - We are currently investigating this issue.
Sep 13, 08:50 ACST
Sep 12, 2023
Completed - The scheduled maintenance has been completed.
Sep 12, 16:30 ACST
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Sep 12, 16:01 ACST
Scheduled - Routine maintenance will be applied to the myEnrolment Student System during this time period.

Please note that the system(s) listed below will experience some interruption to service during this maintenance period:

- myEnrolment

Sep 12, 15:37 ACST
Resolved - This incident has been resolved.
Sep 12, 10:13 ACST
Update - We are continuing to investigate this issue.
Sep 12, 09:37 ACST
Update - We are continuing to investigate this issue.
Sep 12, 09:27 ACST
Investigating - We are currently investigating this issue.
Sep 12, 09:11 ACST
Completed - The scheduled maintenance has been completed.
Sep 12, 08:00 ACST
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Sep 12, 05:00 ACST
Scheduled - Routine maintenance will be applied to student and staff UniSA systems during this time period.
Please note that the systems listed below will experience some interruption to service during this maintenance period:

Student Portal
Student Mobile App
Course Evaluation (myCourseExperience)
Course Outline
Password Change & Reset
myEnrolment
myGraduation
myID
myScholarship
myResearch
HDR Student Portal
Online Forms using Appian/bpi.unisa.edu.au
Print Allowance Topup in myUniSA
PDF Notices in myUniSA Student Portal (invoices, CAN/ECN, etc)
Apply Online
Staff Portal
Teaching Dashboard
Peer Review
AIDB
learnonline Site Creator
Medici
Medici View in CRM Service Cloud System
Result Entry
my Supervision
HDR Supervisor Portal
Student Photos via Class Lists in Staff Portal
Program & Course Management System
Scholarships Management System
Public Timetable via study.unisa.edu.au pages
Print Quota Top Up (system operational but transactions won't be reflected in Equitrac)
Business Intelligence & Operational Reporting via Cognos
EmpowerHR and myHR
Casual Administration System (CAS)
RegisterIT
EpiServer - (PCMS component)
SuggestionBox
Research Master
Research Data Access Portal

Sep 11, 15:10 ACST