Investigating - Please note that external phone carriers (Optus/Telstra) are having load issues due to the increase of traffic associated with Covid19 working from home policies. Staff/Students may notice phone quality issues when talking to users on carrier phones or data speed issues.
The mobile carriers are aware of the issues and looking to resolve as quickly as possible.
Mar 30, 14:05 ACDT
Learning and Teaching Operational
learnonline (Moodle) ? Operational
learnonline (UniSA Online Moodle) ? Operational
Lecture Recording System ? Operational
Virtual Classroom (Adobe Connect) ? Operational
myUniSA Student Portal ? Operational
Student Mobile App ? Operational
Teaching Dashboard ? Operational
ePortfolio (Mahara) ? Operational
On Campus Computing ? Operational
Student Applications ? Operational
Plagiarism Detection (Turnitin) ? Operational
Course Evaluation (myCourseExperience) ? Operational
Study Room Bookings ? Operational
Media Library ? Operational
Virtual Classroom (Zoom) ? Operational
Research Operational
Research Activity Management (Research Master) ? Operational
Research Data Storage ? Operational
Research Ethics Management ? Operational
Research Self Help (AskResearch) ? Operational
My Research Projects (myRP) ? Operational
Data Management Plans (myDMP) ? Operational
Research Data Access Portal ? Operational
Research Instrument Locator ? Operational
Research Instrument Booking ? Operational
Research Data Capture (REDCap) ? Operational
Student Lifecycle Operational
myEnrolment ? Operational
myGraduation ? Operational
Student Administration (Medici) ? Operational
Student Enquiry Management (CRM Service Cloud) ? Operational
Future Student Engagement (CRM Marketing Cloud) ? Operational
Program Marketing Platform ? Operational
Result Entry ? Operational
Student Self Help (ask Campus Central) ? Operational
myResearch ? Operational
CareerHub ? Operational
Alumni Management (NXT) ? Operational
Enabling Systems Operational
UniSA Website ? Operational
myUniSA Staff Portal ? Operational
Staff Email ? Operational
Library Catalogue ? Operational
Financial Management (FinanceOne) ? Operational
IT Service Management (Marval) ? Operational
Employee Self Service (myHR) ? Operational
SharePoint Online (Office 365) ? Operational
Telephony ? Operational
Human Resource Management (EmpowerHR) ? Operational
Student Email (office 365) ? Operational
Library Database Services ? Operational
Library Website ? Operational
BI Reporting (Cognos) ? Operational
Casual Staff Management ? Operational
myCostCentres ? Operational
Expense Management (Promaster) ? Operational
Student Printing ? Operational
Card and Access Management (Cardax) ? Operational
Online FAQs (AskIT) ? Operational
Call Queuing (UCB) ? Operational
Change/Forgot password ? Operational
Microsoft OneDrive (Office 365) ? Operational
Online Meeting and Collaboration (Zoom) ? Operational
Network Operational
Authentication Services (AD, ADFS) ? Operational
Wireless Services ? Operational
City West Campus Network ? Operational
Mawson Lakes Campus Network ? Operational
City East Campus Network ? Operational
Magill Campus Network ? Operational
Mt Gambier Campus Network ? Operational
VPN Services ? Operational
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance
Scheduled Maintenance
learnonline (UniSA Online Moodle) will be unavailable during the described window.

Note: This only affects UniSA Online students.
Posted on Mar 31, 09:43 ACDT
learnonline (UniSA Online Moodle) will be unavailable during the described window.

Note: This only affects UniSA Online students.
Posted on Mar 31, 09:48 ACDT
Past Incidents
Mar 31, 2020
Resolved - This incident has been resolved.
Mar 31, 11:15 ACDT
Monitoring - A fix has been implemented and we are monitoring the results.
Mar 31, 08:51 ACDT
Identified - The issue has been identified and a fix is being implemented.
Mar 31, 08:13 ACDT
Investigating - The f5 VPN is currently unavailable. Technical staff are currently investigating.
Mar 31, 08:13 ACDT
Resolved - This incident has been resolved.
Mar 31, 08:42 ACDT
Update - Zoom congestion and errors have been resolved with no recurrence during peak times. Please contact the IT Help Desk for Zoom support issues - https://i.unisa.edu.au/askit/ithelpdesk/contact/
Mar 31, 08:42 ACDT
Monitoring - Aarnet and Zoom have worked on a number of fixes and believes the system should be stable now. There is an open incident with recording backlogs and delays with sending emails but zoom meetings/classes should be back to normal. For direct updates please see the Aarnet status page - https://status.aarnet.edu.au/
Mar 25, 17:30 ACDT
Update - Zoom is experiencing load and congestion issues and users may not be able to connect into meetings. Aarnet is working with ISPs and Zoom engineers to improve services.
Mar 25, 10:30 ACDT
Identified - A number of issues have been identified which present errors with Zoom. User may receive the following errors or symptoms:
- "Waiting For Host" even though the host is present
- "Split meeting", users joining meetings or classes may not be able to see some participants
- "meeting has been ended by host" even though the meeting is still running

Our service provide Aarnet is working on this issue. All of the errors are believed to be related. For more information please see the Aarnet service status incident - https://status.aarnet.edu.au/incidents/jwk3cy8kr6p8
Mar 24, 18:06 ACDT
Completed - The scheduled maintenance has been completed.
Mar 31, 08:00 ACDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Mar 31, 06:00 ACDT
Scheduled - Service(s) Affected: F5 VPN
Outage Date: Tuesday 31/03/2020
Outage Time: 06:00am – 08:00am
Impact of Interruptions: No or limited vpn access for F5 BigIP Edge clients during the change window above
Cause: Maintenance
Contact: Network Services x23456
Mar 30, 19:44 ACDT
Mar 29, 2020

No incidents reported.

Mar 28, 2020
Resolved - This incident has been resolved.
Mar 28, 06:24 ACDT
Investigating - Outage Date: Outage Date: 20 March 2020 Outage Time: 6:00 – 6:30
Impact of Interruptions: All users of the affected services. Each listed service will be unavailable at times throughout this period.
Cause: Scheduled maintenance window to perform system patching.

Contact: IT Helpdesk , +61 830 25000
Mar 28, 05:56 ACDT
Mar 27, 2020

No incidents reported.

Mar 26, 2020

No incidents reported.

Mar 25, 2020
Completed - The scheduled maintenance has been completed.
Mar 25, 23:30 ACDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Mar 25, 21:00 ACDT
Scheduled - Service(s) Affected: Services hosted in Mawson Lakes Data Centre
Impact of Interruptions: No expected service interruptions
Time: 21:00 - 23:30 PM 25/03/2020
Cause: Maintenance work
Special Notes CHG-502730
Mar 25, 16:24 ACDT
Mar 23, 2020

No incidents reported.

Mar 22, 2020

No incidents reported.

Mar 21, 2020
Resolved - This incident has been resolved.
Mar 21, 21:23 ACDT
Investigating - The UniSA Media Library is currently experiencing technical issues, but a team of people are investigating.

Further updates will be posted shortly.
Mar 21, 20:46 ACDT
Mar 20, 2020

No incidents reported.

Mar 19, 2020
Completed - The scheduled maintenance has been completed.
Mar 19, 20:31 ACDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Mar 19, 18:01 ACDT
Scheduled - Service(s) Affected: Services hosted in City West Data Centre
Impact of Interruptions: No expected service interruptions
Time: 6:00 - 8:30 PM 19/03/2020
Cause: Maintenance work
Special Notes CHG-501141
Mar 19, 17:40 ACDT
Mar 18, 2020
Resolved - This incident has been resolved.
Mar 18, 12:50 ACDT
Investigating - The UniSA Media Library is currently experiencing technical issues, but a team of people are investigating.

Further updates will be posted shortly.
Mar 18, 12:32 ACDT
Mar 17, 2020

No incidents reported.