All Systems Operational
Learning and Teaching Operational
learnonline (Moodle) ? Operational
learnonline (UniSA Online Moodle) ? Operational
Lecture Recording System ? Operational
Virtual Classroom (Zoom) ? Operational
Course Outline ? Operational
myUniSA Student Portal ? Operational
Student Mobile App ? Operational
Teaching Dashboard ? Operational
ePortfolio (Mahara) ? Operational
On Campus Computing ? Operational
Student Applications ? Operational
Plagiarism Detection (Turnitin) ? Operational
Course Evaluation (myCourseExperience) ? Operational
Study Room Bookings ? Operational
Media Library ? Operational
Research Operational
Research Activity Management (Research Master) ? Operational
Research Data Storage ? Operational
Research Ethics Management ? Operational
Research Self Help (AskResearch) ? Operational
My Research Projects (myRP) ? Operational
Data Management Plans (myDMP) ? Operational
Research Data Access Portal ? Operational
Research Instrument Locator ? Operational
Research Instrument Booking ? Operational
Research Data Capture (REDCap) ? Operational
Student Lifecycle Operational
myEnrolment ? Operational
myGraduation ? Operational
Student Administration (Medici) ? Operational
Student Enquiry Management (CRM Service Cloud) ? Operational
Future Student Engagement (CRM Marketing Cloud) ? Operational
Student Placement Management (inPlace) ? Operational
Product Marketing Platform ? Operational
Result Entry ? Operational
Student and Staff Self Help (FAQ self service help) ? Operational
myResearch ? Operational
CareerHub ? Operational
Alumni Management (NXT) ? Operational
Enabling Systems Operational
BI Reporting (Cognos) ? Operational
Call Queuing (Webex Contact Centre, Webex Calling) ? Operational
Card and Access Management (Cardax) ? Operational
Casual Staff Management ? Operational
Change/Forgot password ? Operational
Employee Self Service (myHR) ? Operational
Expense Management (Promaster) ? Operational
Financial Management (FinanceOne) ? Operational
Human Resource Management (EmpowerHR) ? Operational
IT Service Management (Marval) ? Operational
Library Catalogue ? Operational
Access to Library eBooks, eJournals and Databases ? Operational
Library Website ? Operational
Microsoft OneDrive (Office 365) ? Operational
Microsoft Teams (Office 365) ? Operational
myCostCentres ? Operational
myUniSA Staff Portal ? Operational
Network Share Drives U:, S: (UDFS Storage) ? Operational
Online FAQs (AskIT) ? Operational
Online Meeting and Collaboration (Zoom) ? Operational
SharePoint Online (Office 365) ? Operational
Staff Email ? Operational
Staff Printing ? Operational
Student Email (Office 365) ? Operational
Student Printing ? Operational
Telephony ? Operational
UniSA Website ? Operational
Business workflow management (Appian) ? Operational
Pay Now ? Operational
Network Operational
Authentication Services (AD, ADFS) ? Operational
Wireless Services ? Operational
City West Campus Network ? Operational
Mawson Lakes Campus Network ? Operational
City East Campus Network ? Operational
Magill Campus Network ? Operational
Whyalla Campus Network ? Operational
Mt Gambier Campus Network ? Operational
VPN Services ? Operational
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance
Past Incidents
Dec 10, 2023

No incidents reported today.

Dec 9, 2023
Planned Maintenance of Wireless Authentication services
Completed - The scheduled maintenance has been completed.
Dec 9, 16:30 ACDT
Update - The maintenance process is taking longer than estimated. Since the halfway point was reached at 2pm, this maintenance is now expected to finish by 4pm.
Dec 9, 14:26 ACDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Dec 9, 12:01 ACDT
Scheduled - During this window, maintenance on the servers supporting wireless logins will be performed. There is no expected loss of service, just a loss of high availability while this takes place.
Contact: IT help-desk - 8302 5000
Dec 7, 18:44 ACDT
Guest Portal and Sponsor Portal Planned Maintenance
Completed - The scheduled maintenance has been completed.
Dec 9, 15:00 ACDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Dec 8, 19:00 ACDT
Scheduled - The servers supporting guest services will be undergoing maintenance during this time, so no new accounts can be made during this window. Any existing accounts will be unaffected.
Dec 7, 18:36 ACDT
System Maintenance: Student & Staff Systems
Completed - The scheduled maintenance has been completed.
Dec 9, 09:00 ACDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Dec 9, 07:00 ACDT
Scheduled - Routine maintenance will be applied to the Medici Student System during this time period.

Please note that the systems listed below will experience some interruption to service during this maintenance period:

Medici Student Management System
Medici View in CRM Service Cloud System
UniSA Student Mobile App
myResearch HDR Student Portal
my Supervision HDR Supervisor Portal
myEnrolment
myGraduation
myID
Print Allowance Topup in myUniSA Student Portal
Password Change & Reset
Apply Online
Result Entry
Student Photos via Class Lists in Staff Portal
Dec 5, 10:57 ACDT
Notice of Planned Service Interruption: Appian Online Forms (bpi.unisa.edu.au) [Saturday 9th December 2023, 3:00AM - 5:00AM]
Completed - The scheduled maintenance has been completed.
Dec 9, 05:02 ACDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Dec 9, 03:00 ACDT
Scheduled - Routine maintenance of the Appian application has been scheduled for [Saturday 9th December 2023, 3:00AM - 5:00AM]

During this time Appian will be unavailable to log on or submit forms. This includes the online Casual Administration System, online HR forms, as well as other Staff and Student online forms.
Dec 8, 16:15 ACDT
Dec 8, 2023
Dec 7, 2023

No incidents reported.

Dec 6, 2023

No incidents reported.

Dec 5, 2023
Scheduled Maintenance: learnonline (UniSA Online Moodle)
Completed - The scheduled maintenance has been completed.
Dec 5, 12:00 ACDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Dec 5, 06:01 ACDT
Scheduled - learnonline (UniSA Online Moodle) will be unavailable between 6:00AM and 12:00PM on Tuesday 5 December 2023 to undertake a major version upgrade.

Note: learnonline (Moodle) will be available and not affected during this window.
Nov 29, 09:57 ACDT
Dec 4, 2023

No incidents reported.

Dec 3, 2023
Scheduled Maintenance: Library Catalogue
Completed - The scheduled maintenance has been completed.
Dec 3, 04:30 ACDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Dec 3, 02:30 ACDT
Scheduled - The Library Catalogue will be unavailable during the described window for vendor maintenance.
Nov 29, 09:42 ACDT
Dec 2, 2023
Advance Notice of Planned Service Interruption: Network Access C Building Level 1 & 2 Magill Campus [8:00AM - 5:00PM, Saturday 2nd December 2023]
Completed - The scheduled maintenance has been completed.
Dec 2, 17:00 ACDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Dec 2, 08:00 ACDT
Scheduled - Advance Notice of Planned Service Interruption
Network Access – C Building Level 1 & 2 Magill Campus

Service(s) Affected: Network Access (wired, wireless, telephony)
Outage Date: Saturday 2nd December
Outage Time: 8:00am – 5:00pm
Impact of Interruptions: No network access during the outage windows above.
Cause: Network Maintenance
Special Notes: Magill Access Layer Refresh Project
Reference#: CHG – 907798
Contact: Josh Petek 0409 697 086
Dec 1, 16:42 ACDT
Dec 1, 2023

No incidents reported.

Nov 30, 2023

No incidents reported.

Nov 29, 2023
Advance Notice of Planned Service Interruption: Network Access MB Level 2 Whyalla Campus [6:00PM - 9:00PM, Wednesday 29th November 2023]
Completed - The scheduled maintenance has been completed.
Nov 29, 21:00 ACDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Nov 29, 18:00 ACDT
Scheduled - Advance Notice of Planned Service Interruption
Network Access – MB Level 2 Whyalla Campus

Service(s) Affected: Network Access (wired, wireless, telephony)
Outage Date: Wednesday 29th November
Outage Time: 6:00pm – 9:00pm MB level 2
Impact of Interruptions: No network access during the outage windows above.
Cause: Network Maintenance
Special Notes: Whyalla Access Layer Refresh Project
Reference#: CHG – 907794
Contact: Josh Petek 0409 697 086
Nov 23, 12:09 ACDT
UniSA Qualtrics - Sign-in Unavailable
Resolved - This incident has been resolved.
Nov 29, 13:00 ACDT
Identified - Issue appears related to a production change this morning. Tickets have been raised with the vendor for action.
Nov 29, 10:45 ACDT
Investigating - Qualtrics sign-on is unavailable for all UniSA staff and students who login via UniSA SSO. UniSA Business users are not affected.
Nov 29, 09:13 ACDT
Scheduled System Maintenance - Medici Student Records Management System
Completed - The scheduled maintenance has been completed.
Nov 29, 07:30 ACDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Nov 29, 07:01 ACDT
Scheduled - Due to scheduled maintenance, the following system will be unavailable for use at times during the outage period:
Medici Student Records Management System
Nov 24, 14:20 ACDT
Nov 28, 2023
Advance Notice of Planned Service Interruption: Network Access MB Level 1 & L Building Whyalla Campus [6:00PM - 9:00PM, Tuesday 28th November 2023]
Completed - The scheduled maintenance has been completed.
Nov 28, 21:01 ACDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Nov 28, 18:00 ACDT
Scheduled - Advance Notice of Planned Service Interruption
Network Access – MB Level 1 and L Building Whyalla Campus

Service(s) Affected: Network Access (wired, wireless, telephony)
Outage Date: Tuesday 28th November
Outage Time: 6:00pm – 9:00pm MB level 1 & L building
Impact of Interruptions: No network access during the outage windows above.
Cause: Network Maintenance
Special Notes: Whyalla Access Layer Refresh Project
Reference#: CHG – 909405
Contact: Josh Petek 0409 697 086
Nov 23, 12:08 ACDT
Nov 27, 2023
Advance Notice of Planned Service Interruption: Network Access J Building Whyalla Campus [6:00PM - 9:00PM, Monday 27th November 2023]
Completed - The scheduled maintenance has been completed.
Nov 27, 21:00 ACDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Nov 27, 18:00 ACDT
Scheduled - Advance Notice of Planned Service Interruption
Network Access – J Building Whyalla Campus

Service(s) Affected: Network Access (wired, wireless, telephony)
Outage Date: Monday 27th November
Outage Time: 6:00pm – 9:00pm J building
Impact of Interruptions: No network access during the outage windows above.
Cause: Network Maintenance
Special Notes: Whyalla Access Layer Refresh Project
Reference#: CHG – 909410
Contact: Josh Petek 0409 697 086
Nov 23, 12:06 ACDT
Scheduled Systems Maintenance: EdgeX for HDR candidates
Completed - The scheduled maintenance has been completed.
Nov 27, 12:00 ACDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Nov 27, 08:01 ACDT
Scheduled - The EdgeX application may be unavailable during the described window for vendor maintenance.
Nov 24, 11:03 ACDT
Nov 26, 2023

No incidents reported.

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