All Systems Operational
Learning and Teaching Operational
learnonline (Moodle) ? Operational
learnonline (UniSA Online Moodle) ? Operational
Lecture Recording System ? Operational
Virtual Classroom (Zoom) ? Operational
Course Outline ? Operational
myUniSA Student Portal ? Operational
Student Mobile App ? Operational
Teaching Dashboard ? Operational
ePortfolio (Mahara) ? Operational
On Campus Computing ? Operational
Student Applications ? Operational
Plagiarism Detection (Turnitin) ? Operational
Course Evaluation (myCourseExperience) ? Operational
Study Room Bookings ? Operational
Media Library ? Operational
Research Operational
Research Activity Management (Research Master) ? Operational
Research Data Storage ? Operational
Research Ethics Management ? Operational
Research Self Help (AskResearch) ? Operational
My Research Projects (myRP) ? Operational
Data Management Plans (myDMP) ? Operational
Research Data Access Portal ? Operational
Research Instrument Locator ? Operational
Research Instrument Booking ? Operational
Research Data Capture (REDCap) ? Operational
Student Lifecycle Operational
myEnrolment ? Operational
myGraduation ? Operational
Student Administration (Medici) ? Operational
Student Enquiry Management (CRM Service Cloud) ? Operational
Future Student Engagement (CRM Marketing Cloud) ? Operational
Student Placement Management (inPlace) ? Operational
Product Marketing Platform ? Operational
Result Entry ? Operational
Student Self Help (ask Campus Central) ? Operational
myResearch ? Operational
CareerHub ? Operational
Alumni Management (NXT) ? Operational
Enabling Systems Operational
BI Reporting (Cognos) ? Operational
Call Queuing (Webex Contact Centre, Webex Calling) ? Operational
Card and Access Management (Cardax) ? Operational
Casual Staff Management ? Operational
Change/Forgot password ? Operational
Employee Self Service (myHR) ? Operational
Expense Management (Promaster) ? Operational
Financial Management (FinanceOne) ? Operational
Human Resource Management (EmpowerHR) ? Operational
IT Service Management (Marval) ? Operational
Library Catalogue ? Operational
Access to Library eBooks, eJournals and Databases ? Operational
Library Website ? Operational
Microsoft OneDrive (Office 365) ? Operational
Microsoft Teams (Office 365) ? Operational
myCostCentres ? Operational
myUniSA Staff Portal ? Operational
Network Share Drives U:, S: (UDFS Storage) ? Operational
Online FAQs (AskIT) ? Operational
Online Meeting and Collaboration (Zoom) ? Operational
SharePoint Online (Office 365) ? Operational
Staff Email ? Operational
Staff Printing ? Operational
Student Email (Office 365) ? Operational
Student Printing ? Operational
Telephony ? Operational
UniSA Website ? Operational
Network Operational
Authentication Services (AD, ADFS) ? Operational
Wireless Services ? Operational
City West Campus Network ? Operational
Mawson Lakes Campus Network ? Operational
City East Campus Network ? Operational
Magill Campus Network ? Operational
Whyalla Campus Network ? Operational
Mt Gambier Campus Network ? Operational
VPN Services ? Operational
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance
Scheduled Maintenance
Scheduled Maintenance: Library Catalogue Jan 29, 2023 03:00-04:30 ACDT
The Library Catalogue may be unavailable during the described window for vendor maintenance.
Posted on Jan 27, 2023 - 10:38 ACDT
Advance Notice of Planned Service Interruption
Network Access – G, IW, L, MC, N, P, R, SCT, Q buildings Mawson Lakes

Service(s) Affected: Network Access (wired, wireless, telephony)
Outage Date: Monday 30th January
Outage Time: 6:00pm – 6:45pm - G, IW, MC, R, SCT, Q
6:45pm – 7:30pm - L, N, P, SCT
Impact of Interruptions: No network access during the outage window above.
Cause: Network Maintenance
Special Notes: Mawson Lakes Distribution switch upgrade
Reference#: CHG – 830633
Contact: Josh Petek 0409 697 086

Posted on Jan 25, 2023 - 15:10 ACDT
Network Access –H, J, K, PH, M, TF, SA, C, GP, OC, A, AA, D, E, W buildings Mawson Lakes

Service(s) Affected: Network Access (wired, wireless, telephony)
Outage Date: Wednesday 1st February
Outage Time: 6:00pm – 6:40pm - H, J, K, PH, M, TF, SA
6:40pm – 7:20pm C, GP, OC
7:20pm – 8:00pm A, AA, D, E, W
Impact of Interruptions: No network access during the outage window above.
Cause: Network Maintenance
Special Notes: Mawson Lakes Distribution switch upgrade
Reference#: CHG –830634
Contact: Josh Petek 0409 697 086

Posted on Jan 25, 2023 - 15:18 ACDT
Past Incidents
Jan 29, 2023

No incidents reported today.

Jan 28, 2023

No incidents reported.

Jan 27, 2023

No incidents reported.

Jan 26, 2023

No incidents reported.

Jan 25, 2023

No incidents reported.

Jan 24, 2023
Resolved - This incident has been resolved.
Jan 24, 09:06 ACDT
Update - We are continuing to investigate this issue.
Jan 24, 09:04 ACDT
Update - Optus has identified issues within their session border routers and a maintenance was done yesterday late evening to fix it.
Test calls were made to confirm the issue has been resolved.

Jan 24, 09:01 ACDT
Investigating - We are currently investigating this issue with the vendor
Jan 18, 14:17 ACDT
Jan 23, 2023
Completed - The scheduled maintenance has been completed.
Jan 23, 19:00 ACDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jan 23, 18:00 ACDT
Scheduled - Advance Notice of Planned Service Interruption
Network Access – B, F, EV, MM, V & X buildings Mawson Lakes


Service(s) Affected: Network Access (wired, wireless, telephony)
Outage Date: Monday 23rd January
Outage Time: 6:00pm – 7:00pm B, F, EV, MM, V, X
Impact of Interruptions: No network access during the outage window above.
Cause: Network Maintenance
Special Notes: Mawson Lakes Distribution switch upgrade
Reference#: CHG – 829835
Contact: Josh Petek 0409 697 086

Jan 20, 11:02 ACDT
Jan 22, 2023

No incidents reported.

Jan 21, 2023

No incidents reported.

Jan 20, 2023

No incidents reported.

Jan 19, 2023
Resolved - This incident has been resolved.
Jan 19, 08:55 ACDT
Update - We are continuing to monitor for any further issues.
Jan 19, 08:21 ACDT
Monitoring - The service appears to be functioning appropriately, but is being closely monitored.
Jan 19, 08:21 ACDT
Investigating - The UniSA Media Library is currently experiencing technical issues, but a team of people are investigating.

Further updates will be posted shortly.

Jan 19, 00:03 ACDT
Jan 18, 2023
Completed - The certificate changeover has been completed.
Jan 18, 12:29 ACDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jan 18, 12:00 ACDT
Scheduled - During this window, a new wireless certificate will be installed. Users may see a prompt to accept the new certificate during or after this window on their next connection to the wireless network.

Contact: IT Helpdesk (8302 5000) about CHG 828346

Jan 16, 15:19 ACDT
Resolved - This incident has been resolved.
Jan 18, 01:57 ACDT
Monitoring - A fix has been implemented and we are monitoring the results.
Jan 17, 20:03 ACDT
Identified - Issue has been identified, SI are putting remediation steps in place. Testing will continue after this.
Jan 17, 19:21 ACDT
Update - We are continuing to investigate this issue.
Jan 17, 16:44 ACDT
Investigating - We are currently investigating this issue.
Service(s) Affected: OWA Email access
Impact of Interruptions: OWA Email users will not be able to use the web client. Mail flow is not impacted.
Estimated Time of Restoration: TBA
Contact: IT Help Desk, ITHelpdesk@unisa.edu.au, +61 8 830 25000

Jan 17, 15:55 ACDT
Jan 17, 2023
Jan 16, 2023
Completed - The scheduled maintenance has been completed.
Jan 16, 20:30 ACDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jan 14, 17:34 ACDT
Update - We will be undergoing scheduled maintenance during this time.
Jan 14, 17:33 ACDT
Scheduled - We will be undergoing scheduled maintenance during this time.
Jan 14, 17:32 ACDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jan 14, 17:31 ACDT
Scheduled - Service(s) Affected: Mount Gambier Network
Impact of Interruptions: All users of the UniSA network at Mount Gambier
Estimated Time of Restoration: TBC; The network will not be available for the remainder of the weekend and into Monday 16th January 2023
Cause: Critical Infrastructure failure
Special Notes: Restoration will be reliant on external support technician attending on campus to investigate the issue
Contact: IT Helpdesk 83025000

Jan 14, 17:27 ACDT
Completed - The scheduled maintenance has been completed.
Jan 16, 20:05 ACDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jan 16, 15:06 ACDT
Update - We will be undergoing scheduled maintenance during this time.
Jan 16, 15:04 ACDT
Scheduled - Service(s) Affected: Mount Gambier Network
Impact of Interruptions: All users of the UniSA network at Mount Gambier
Estimated Time of Restoration: 19:30, Monday 16th January 2023
Cause: Critical Infrastructure failure
Special Notes: Restoration will be reliant on external support technician attending on campus to investigate the issue
Contact: IT Helpdesk 83025000

Jan 16, 15:04 ACDT
Completed - The scheduled maintenance has been completed.
Jan 16, 07:45 ACDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jan 16, 07:30 ACDT
Scheduled - learnonline (UniSA Online Moodle) may be unavailable for less than 5 minutes on Monday 16 January between 7:30AM and 7:45AM.
Jan 10, 15:25 ACDT
Completed - The scheduled maintenance has been completed.
Jan 16, 07:15 ACDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jan 16, 07:00 ACDT
Scheduled - learnonline (Moodle) may be unavailable for less than 5 minutes on Monday 16 January between 7:00AM and 7:15AM.
Jan 10, 15:24 ACDT
Jan 15, 2023

No incidents reported.