tag:service-status.unisa.edu.au,2005:/historyUniversity of South Australia Status - Incident History2024-03-28T13:19:25+10:30University of South Australiatag:service-status.unisa.edu.au,2005:Incident/203676432024-03-30T06:30:00+10:302024-03-27T10:13:58+10:30Advance Notice of Planned Service Interruption: Network Access Magill Campus Smart School & B Building level 2 CTS Area [6:30AM - 11:00AM, Saturday 30th March 2024]<p><strong>THIS IS A SCHEDULED EVENT Mar <var data-var='date'>30</var>, <var data-var='time'>06:30</var> - <var data-var='time'>11:00</var> ACDT</strong></p><p><small>Mar <var data-var='date'>27</var>, <var data-var='time'>10:13</var> ACDT</small><br><strong>Scheduled</strong> - Network Access – Magill Campus Smart School & B Level 2 CTS Area<br /> <br />Service(s) Affected: Network Access (wired, wireless, telephony)<br />Outage Date: Saturday March 30th <br />Outage Time: Smart School 6:30am – 8:30am<br />B Building Level 2 CTS 9:00am – 11:00am <br />Impact of Interruptions: No network access during the outage windows above.<br />Cause: Network Maintenance<br />Special Notes: Magill Access Layer Refresh Project<br />Reference#: CHG – 934717<br />Contact: Josh Petek 0409 697 086</p>tag:service-status.unisa.edu.au,2005:Incident/203700242024-03-27T21:00:02+10:302024-03-27T21:00:02+10:30Network maintenance<p><small>Mar <var data-var='date'>27</var>, <var data-var='time'>21:00</var> ACDT</small><br><strong>Completed</strong> - The scheduled maintenance has been completed.</p><p><small>Mar <var data-var='date'>27</var>, <var data-var='time'>19:00</var> ACDT</small><br><strong>In progress</strong> - Scheduled maintenance is currently in progress. We will provide updates as necessary.</p><p><small>Mar <var data-var='date'>27</var>, <var data-var='time'>16:25</var> ACDT</small><br><strong>Update</strong> - We will be undergoing scheduled maintenance during this time.</p><p><small>Mar <var data-var='date'>27</var>, <var data-var='time'>14:02</var> ACDT</small><br><strong>Scheduled</strong> - Service(s) Affected: No services are expected to be affected<br />Date: Day 27/03/24<br />Time: 07:-00 pm - 09:00 pm<br />Impact of Interruptions: No service interruption is expected<br />Contact: <a href="https://i.unisa.edu.au/askit/ithelpdesk/contact/">IT Help Desk</a>, ITHelpdesk@unisa.edu.au, +61 8 830 25000</p>tag:service-status.unisa.edu.au,2005:Incident/203688672024-03-28T09:29:15+10:302024-03-28T09:29:15+10:30Outlook App client for iOS and Android Users<p><small>Mar <var data-var='date'>27</var>, <var data-var='time'>17:00</var> ACDT</small><br><strong>Identified</strong> - We have identified an issue with the Outlook App on mobile devices where new account sign ins are being blocked. This is also affecting user accounts that are changing password. Native iOS and Android clients do not seem to be affected. Desktop Outlook clients are currently working as expected. <br />Evidence at this stage seems to point to an issues with the March Microsoft security patches. We are waiting on a response from Microsoft confirming this.<br /><br />Workarounds available:<br />iPhone/iPad: The native Mail and Calendar apps on iOS/iPadOS are able to add Exchange accounts and authenticate normally.<br />Android: Reportedly, third party email clients such as BlueMail are able to add Exchange accounts and authenticate normally.<br />Outlook WebAccess remains available as an option.</p>tag:service-status.unisa.edu.au,2005:Incident/203577842024-03-27T08:30:02+10:302024-03-27T08:30:02+10:30Notice of Planned Service Interruption: myHR [07:30AM - 08:30 AM, Wednesday 27th March 2024]<p><small>Mar <var data-var='date'>27</var>, <var data-var='time'>08:30</var> ACDT</small><br><strong>Completed</strong> - The scheduled maintenance has been completed.</p><p><small>Mar <var data-var='date'>27</var>, <var data-var='time'>07:30</var> ACDT</small><br><strong>In progress</strong> - Scheduled maintenance is currently in progress. We will provide updates as necessary.</p><p><small>Mar <var data-var='date'>26</var>, <var data-var='time'>16:00</var> ACDT</small><br><strong>Scheduled</strong> - Routine maintenance of the myHR application has been scheduled for [07:30AM - 08:30 AM, Wednesday 27th March 2024]<br /><br />During this time myHR (Employee Self Service) will be unavailable to log on.<br /><br />Please select the following link if you would like to <a href="https://bpi.unisa.edu.au/suite/tempo/actions/item/koBENnJnQZs7XavkrLzR2rXvfBVwUjEStbpW3jWuLa_asPG0BelbvRvdvcazyDbi4WBqFmZUSzLZYLmladMPbQW7TziiSeGVKHtRQ">submit a casual timesheet during the outage</a></p>tag:service-status.unisa.edu.au,2005:Incident/203458822024-03-25T21:42:13+10:302024-03-25T21:42:13+10:30Notice of Planned Service Interruption: Appian Online Forms (bpi.unisa.edu.au) 25/03/2024 from 9 - 10 PM<p><small>Mar <var data-var='date'>25</var>, <var data-var='time'>21:42</var> ACDT</small><br><strong>Completed</strong> - The scheduled maintenance has been completed.</p><p><small>Mar <var data-var='date'>25</var>, <var data-var='time'>21:00</var> ACDT</small><br><strong>In progress</strong> - Scheduled maintenance is currently in progress. We will provide updates as necessary.</p><p><small>Mar <var data-var='date'>25</var>, <var data-var='time'>10:06</var> ACDT</small><br><strong>Scheduled</strong> - Routine maintenance of the <a href="https://bpi.unisa.edu.au/">Appian</a> application has been scheduled for 25/03/2024 from 9 - 10 PM<br /><br />During this time Appian will be unavailable to log on or submit forms. This includes the online Casual Administration System, online HR forms, as well as other Staff and Student online forms.</p>tag:service-status.unisa.edu.au,2005:Incident/202959832024-03-23T09:00:56+10:302024-03-23T09:00:56+10:30System Maintenance: Student & Staff Systems<p><small>Mar <var data-var='date'>23</var>, <var data-var='time'>09:00</var> ACDT</small><br><strong>Completed</strong> - The scheduled maintenance has been completed.</p><p><small>Mar <var data-var='date'>23</var>, <var data-var='time'>07:00</var> ACDT</small><br><strong>In progress</strong> - Scheduled maintenance is currently in progress. We will provide updates as necessary.</p><p><small>Mar <var data-var='date'>19</var>, <var data-var='time'>09:52</var> ACDT</small><br><strong>Scheduled</strong> - Routine maintenance will be applied to the Medici Student System during this time period.<br /><br />Please note that the systems listed below will experience some interruption to service during this maintenance period:<br /><br />Medici Student Management System<br />Medici View in CRM Service Cloud System<br />UniSA Student Mobile App<br />myResearch HDR Student Portal<br />my Supervision HDR Supervisor Portal<br />myEnrolment<br />myGraduation<br />myID<br />Print Allowance Topup in myUniSA Student Portal<br />Password Change & Reset<br />Apply Online<br />Result Entry<br />Student Photos via Class Lists in Staff Portal</p>tag:service-status.unisa.edu.au,2005:Incident/202799992024-03-17T10:18:56+10:302024-03-17T10:18:56+10:30Unplanned Service Interruption: Library Catalogue<p><small>Mar <var data-var='date'>17</var>, <var data-var='time'>10:18</var> ACDT</small><br><strong>Resolved</strong> - This incident has been resolved.</p><p><small>Mar <var data-var='date'>17</var>, <var data-var='time'>09:57</var> ACDT</small><br><strong>Monitoring</strong> - A fix has been implemented and we are monitoring the results.</p><p><small>Mar <var data-var='date'>17</var>, <var data-var='time'>09:28</var> ACDT</small><br><strong>Investigating</strong> - We are currently investigating this issue.</p>tag:service-status.unisa.edu.au,2005:Incident/201911602024-03-15T11:15:40+10:302024-03-15T11:15:40+10:30InPlace Issue - Monitoring<p><small>Mar <var data-var='date'>15</var>, <var data-var='time'>11:15</var> ACDT</small><br><strong>Resolved</strong> - The issue fix release to Prod Inplace was completed on 13th March early morning after which no further issues has been reported.</p><p><small>Mar <var data-var='date'> 8</var>, <var data-var='time'>17:36</var> ACDT</small><br><strong>Investigating</strong> - There is currently an intermittent issue with certain InPlace student fields not showing.<br /><br />The issue may impact students if the missing fields are used for uploading documents or recording information.<br /><br />The issue is being investigated with a hope to have a resolution soon.</p>tag:service-status.unisa.edu.au,2005:Incident/202306142024-03-15T09:36:39+10:302024-03-15T09:36:39+10:30Marval (IT Service Management) Service Issues<p><small>Mar <var data-var='date'>15</var>, <var data-var='time'>09:36</var> ACDT</small><br><strong>Resolved</strong> - No further issues detected.</p><p><small>Mar <var data-var='date'>13</var>, <var data-var='time'>15:59</var> ACDT</small><br><strong>Monitoring</strong> - Marval search services are back online with some errors. We are investigating solutions and timing to fix these errors out of hours.</p><p><small>Mar <var data-var='date'>13</var>, <var data-var='time'>15:07</var> ACDT</small><br><strong>Identified</strong> - Marval will be offline shortly to rebuild services.</p><p><small>Mar <var data-var='date'>13</var>, <var data-var='time'>14:31</var> ACDT</small><br><strong>Investigating</strong> - We are currently investigating an issue with Marval. The main impact is search services inside the tool. This will stop users from updating any calls that requires searching for a user or other Marval object in Marval.</p>tag:service-status.unisa.edu.au,2005:Incident/202388312024-03-14T22:15:56+10:302024-03-14T22:15:56+10:30Advance Notice of Planned Service Interruption: Wireless Network Access [10:00PM , Thursday 14th March 2024]<p><small>Mar <var data-var='date'>14</var>, <var data-var='time'>22:15</var> ACDT</small><br><strong>Completed</strong> - The scheduled maintenance has been completed.</p><p><small>Mar <var data-var='date'>14</var>, <var data-var='time'>22:00</var> ACDT</small><br><strong>In progress</strong> - Scheduled maintenance is currently in progress. We will provide updates as necessary.</p><p><small>Mar <var data-var='date'>14</var>, <var data-var='time'>11:29</var> ACDT</small><br><strong>Scheduled</strong> - Advance Notice of Planned Service Interruption<br />Network Access – Wireless Network<br /> <br />Service(s) Affected: Network Access (Wireless)<br />Outage Date: Thursday, March 14th<br />Outage Time: 10:00pm – 10:15pm<br />Impact of Interruptions: Expected to cause brief interruptions, specifically two instances of downtime lasting up to 2 minutes each. These interruptions are necessary to facilitate the restart of certain components within our infrastructure. <br />Cause: Network Maintenance<br />Reference#: CHG – 934004<br />Contact: ITHelpDesk 25000</p>tag:service-status.unisa.edu.au,2005:Incident/202050632024-03-10T19:29:57+10:302024-03-10T19:29:57+10:30Unplanned Service Interruption: learnonline (Moodle)<p><small>Mar <var data-var='date'>10</var>, <var data-var='time'>19:29</var> ACDT</small><br><strong>Resolved</strong> - This incident has been resolved.</p><p><small>Mar <var data-var='date'>10</var>, <var data-var='time'>15:57</var> ACDT</small><br><strong>Monitoring</strong> - A fix has been applied and is being monitored. <br /><br />Further updates will be posted shortly.</p>tag:service-status.unisa.edu.au,2005:Incident/202041162024-03-10T19:29:36+10:302024-03-10T19:29:36+10:30Unplanned Service Interruption: learnonline (UniSA Online Moodle)<p><small>Mar <var data-var='date'>10</var>, <var data-var='time'>19:29</var> ACDT</small><br><strong>Resolved</strong> - This incident has been resolved.</p><p><small>Mar <var data-var='date'>10</var>, <var data-var='time'>15:57</var> ACDT</small><br><strong>Update</strong> - We are continuing to monitor for any further issues.</p><p><small>Mar <var data-var='date'>10</var>, <var data-var='time'>15:55</var> ACDT</small><br><strong>Monitoring</strong> - A fix has been implemented and we are monitoring the results.</p><p><small>Mar <var data-var='date'>10</var>, <var data-var='time'>13:30</var> ACDT</small><br><strong>Update</strong> - Note that service availability is intermittent, so there may be periods where the system is available. <br /><br />Apologies on this issue occurring, but a team is working with a vendor to identify and restore service stability.</p><p><small>Mar <var data-var='date'>10</var>, <var data-var='time'>13:15</var> ACDT</small><br><strong>Update</strong> - A critical internal component is causing intermittent issues across various UniSA services, including learnonline (UniSA Online Moodle).<br /><br />A team is currently working with the vendor to restore service and provide stability. <br /><br />Further updates will provided shortly.</p><p><small>Mar <var data-var='date'>10</var>, <var data-var='time'>12:05</var> ACDT</small><br><strong>Investigating</strong> - Learnonline (UniSA Online Moodle) is currently experiencing technical issues, but a team of people are investigating. <br /><br />Further updates will be posted shortly.</p>tag:service-status.unisa.edu.au,2005:Incident/202042682024-03-10T16:46:09+10:302024-03-10T16:46:09+10:30Unplanned service interruption - UniSA Research Data Storage (RDS/NextCloud)<p><small>Mar <var data-var='date'>10</var>, <var data-var='time'>16:46</var> ACDT</small><br><strong>Resolved</strong> - The issue has been resolved. UniSA Research Data Storage (RDS/NextCloud) is now available again.</p><p><small>Mar <var data-var='date'>10</var>, <var data-var='time'>14:52</var> ACDT</small><br><strong>Update</strong> - A critical internal component is causing intermittent issues across various UniSA services, including Research Data Storage (RDS) and REDCap.<br /><br />A team is currently working with the vendor to restore service and provide stability.<br /><br />Further updates will be provided shortly.</p><p><small>Mar <var data-var='date'>10</var>, <var data-var='time'>12:43</var> ACDT</small><br><strong>Investigating</strong> - UniSA Research Data Storage (RDS/NextCloud) is currently experiencing technical issues, but a team of people are investigating.</p>tag:service-status.unisa.edu.au,2005:Incident/202042632024-03-10T16:21:23+10:302024-03-10T16:21:23+10:30Unplanned service interruption - UniSA REDCap<p><small>Mar <var data-var='date'>10</var>, <var data-var='time'>16:21</var> ACDT</small><br><strong>Resolved</strong> - Issue has now been resolved. REDCap is now available again.</p><p><small>Mar <var data-var='date'>10</var>, <var data-var='time'>14:53</var> ACDT</small><br><strong>Update</strong> - A critical internal component is causing intermittent issues across various UniSA services, including Research Data Storage (RDS) and REDCap.<br /><br />A team is currently working with the vendor to restore service and provide stability.<br /><br />Further updates will be provided shortly.</p><p><small>Mar <var data-var='date'>10</var>, <var data-var='time'>12:42</var> ACDT</small><br><strong>Investigating</strong> - UniSA REDCap is currently experiencing technical issues, but a team of people are investigating.</p>tag:service-status.unisa.edu.au,2005:Incident/202049272024-03-10T15:36:28+10:302024-03-10T15:36:28+10:30Unplanned Service Interruption: learnonline (Moodle)<p><small>Mar <var data-var='date'>10</var>, <var data-var='time'>15:36</var> ACDT</small><br><strong>Resolved</strong> - This incident has been resolved.</p><p><small>Mar <var data-var='date'>10</var>, <var data-var='time'>15:26</var> ACDT</small><br><strong>Update</strong> - Note that service availability is intermittent, so there may be periods where the system is available. <br /><br />Apologies on this issue occurring, but a team is working with a vendor to identify and restore service stability.</p><p><small>Mar <var data-var='date'>10</var>, <var data-var='time'>15:23</var> ACDT</small><br><strong>Investigating</strong> - learnonline is currently experiencing technical issues, but a team of people are investigating.
<br />
<br />Further updates will be posted shortly.</p>tag:service-status.unisa.edu.au,2005:Incident/202046892024-03-10T15:11:37+10:302024-03-10T15:11:37+10:30Unplanned Service Interruption: learnonline (Moodle)<p><small>Mar <var data-var='date'>10</var>, <var data-var='time'>15:11</var> ACDT</small><br><strong>Resolved</strong> - This incident has been resolved.</p><p><small>Mar <var data-var='date'>10</var>, <var data-var='time'>15:06</var> ACDT</small><br><strong>Update</strong> - Note that service availability is intermittent, so there may be periods where the system is available. <br /><br />Apologies on this issue occurring, but a team is working with a vendor to identify and restore service stability.</p><p><small>Mar <var data-var='date'>10</var>, <var data-var='time'>14:28</var> ACDT</small><br><strong>Investigating</strong> - learnonline (Moodle) is currently experiencing technical issues, but a team of people are investigating. <br /><br />Further updates will be posted shortly.</p>tag:service-status.unisa.edu.au,2005:Incident/202037532024-03-10T14:21:35+10:302024-03-10T14:21:35+10:30Unplanned Service Interruption: learnonline (Moodle)<p><small>Mar <var data-var='date'>10</var>, <var data-var='time'>14:21</var> ACDT</small><br><strong>Resolved</strong> - This incident has been resolved.</p><p><small>Mar <var data-var='date'>10</var>, <var data-var='time'>13:30</var> ACDT</small><br><strong>Update</strong> - Note that service availability is intermittent, so there may be periods where the system is available. <br /><br />Apologies on this issue occurring, but a team is working with a vendor to identify and restore service stability.</p><p><small>Mar <var data-var='date'>10</var>, <var data-var='time'>13:16</var> ACDT</small><br><strong>Update</strong> - A critical internal component is causing intermittent issues across various UniSA services, including learnonline (Moodle).<br /><br />A team is currently working with the vendor to restore service and provide stability. <br /><br />Further updates will provided shortly.</p><p><small>Mar <var data-var='date'>10</var>, <var data-var='time'>10:51</var> ACDT</small><br><strong>Investigating</strong> - learnonline is currently experiencing technical issues, but a team of people are investigating.
<br />
<br />Further updates will be posted shortly.</p>tag:service-status.unisa.edu.au,2005:Incident/201807802024-03-08T08:57:57+10:302024-03-08T08:57:57+10:30InPlace Issue<p><small>Mar <var data-var='date'> 8</var>, <var data-var='time'>08:57</var> ACDT</small><br><strong>Resolved</strong> - This incident has been resolved.</p><p><small>Mar <var data-var='date'> 7</var>, <var data-var='time'>11:14</var> ACDT</small><br><strong>Investigating</strong> - There is currently and issue with certain student fields not showing.<br />This issue means you will not be able to upload certain documents or fill out required information.<br />We are looking into this, and it will hopefully be resolved as soon as possible.</p>tag:service-status.unisa.edu.au,2005:Incident/201714752024-03-08T07:00:56+10:302024-03-08T07:00:56+10:30Mawson Lakes Campus Network Access Buildings: J, PH, H, K, M, SA, M, TF, C, GP, OC, ECO shed, AA (55 Hanger), D, A, W, and E. Buildings [6:00 AM - 7:00 AM, Friday, 8th March 2024]<p><small>Mar <var data-var='date'> 8</var>, <var data-var='time'>07:00</var> ACDT</small><br><strong>Completed</strong> - The scheduled maintenance has been completed.</p><p><small>Mar <var data-var='date'> 8</var>, <var data-var='time'>06:00</var> ACDT</small><br><strong>In progress</strong> - Scheduled maintenance is currently in progress. We will provide updates as necessary.</p><p><small>Mar <var data-var='date'> 6</var>, <var data-var='time'>11:24</var> ACDT</small><br><strong>Scheduled</strong> - Network maintenance is being undertaken and both wired and wireless networks will experience an outage for the listed buildings.</p>tag:service-status.unisa.edu.au,2005:Incident/201714882024-03-07T07:00:56+10:302024-03-07T07:00:56+10:30Mawson Lakes Campus Network Access Buildings: MC, G, IW, Q, SCT, N, L, P, EV, EH (Healthia), X, V, MM, F and B [6:00 AM - 7:00 AM, Thursday, 7th March 2024]<p><small>Mar <var data-var='date'> 7</var>, <var data-var='time'>07:00</var> ACDT</small><br><strong>Completed</strong> - The scheduled maintenance has been completed.</p><p><small>Mar <var data-var='date'> 7</var>, <var data-var='time'>06:00</var> ACDT</small><br><strong>In progress</strong> - Scheduled maintenance is currently in progress. We will provide updates as necessary.</p><p><small>Mar <var data-var='date'> 6</var>, <var data-var='time'>11:27</var> ACDT</small><br><strong>Scheduled</strong> - Network maintenance is being undertaken and both wired and wireless networks will experience an outage for the listed buildings</p>tag:service-status.unisa.edu.au,2005:Incident/200426212024-02-26T09:34:53+10:302024-02-26T09:34:53+10:30Webex Contact Centre Outage<p><small>Feb <var data-var='date'>26</var>, <var data-var='time'>09:34</var> ACDT</small><br><strong>Resolved</strong> - No further issues have been detected.</p><p><small>Feb <var data-var='date'>23</var>, <var data-var='time'>09:47</var> ACDT</small><br><strong>Monitoring</strong> - Log in services are back online. We will continue to monitor the situation</p><p><small>Feb <var data-var='date'>23</var>, <var data-var='time'>09:36</var> ACDT</small><br><strong>Investigating</strong> - New agent log in to Webex Contact Centre is failing. Inbound and Outbound calls are working but with minimal agents logged in for some services there may be delays in your call be answered.</p><p><small>Feb <var data-var='date'>22</var>, <var data-var='time'>10:42</var> ACDT</small><br><strong>Monitoring</strong> - Services have been restored and we will continue to monitor stability. If you are having contact centre issues please contact the IT Help Desk - https://i.unisa.edu.au/askit/ithelpdesk/contact/</p><p><small>Feb <var data-var='date'>22</var>, <var data-var='time'>10:02</var> ACDT</small><br><strong>Update</strong> - Our vendor has been notified and some services look to be operating now</p><p><small>Feb <var data-var='date'>22</var>, <var data-var='time'>09:58</var> ACDT</small><br><strong>Identified</strong> - The following areas are affected by an outage with Webex Contact Centre:<br /> Campus Central (830 20150, 830 26145)<br /> IT Help Desk (830 25000)<br /> LearnOnline (830 20900)<br /> AV Support (830 26551)<br /> SAS General Exams (830 22755)<br /> SAS Graduate Research (830 25880)</p>tag:service-status.unisa.edu.au,2005:Incident/200344622024-02-23T10:36:00+10:302024-02-23T10:36:00+10:30Unable to open links to documents on file shares e.g. UDFS from Outlook<p><small>Feb <var data-var='date'>23</var>, <var data-var='time'>10:36</var> ACDT</small><br><strong>Resolved</strong> - The updated policy has applied successfully to the majority of our PC fleet. If you continue to have issues please contact the IT Help Desk - https://i.unisa.edu.au/askit/ithelpdesk/contact/</p><p><small>Feb <var data-var='date'>21</var>, <var data-var='time'>12:54</var> ACDT</small><br><strong>Monitoring</strong> - An issue was found today impacting staff trying to open documents from UniSA file shares e.g. UDFS. The problem policy has been fixed. If you continue to get errors when opening documents from UniSA file shares please contact the IT Help Desk and they can help force the policy repair.</p>tag:service-status.unisa.edu.au,2005:Incident/200351242024-02-22T07:00:56+10:302024-02-22T07:00:56+10:30Advance Notice of Planned Service Interruption: Network Access EM building City West level 3 [6:00am - 7:00pm, Thursday 22nd February]<p><small>Feb <var data-var='date'>22</var>, <var data-var='time'>07:00</var> ACDT</small><br><strong>Completed</strong> - The scheduled maintenance has been completed.</p><p><small>Feb <var data-var='date'>22</var>, <var data-var='time'>06:00</var> ACDT</small><br><strong>In progress</strong> - Scheduled maintenance is currently in progress. We will provide updates as necessary.</p><p><small>Feb <var data-var='date'>21</var>, <var data-var='time'>15:23</var> ACDT</small><br><strong>Scheduled</strong> - Advance Notice of Planned Service Interruption<br /><br />Network Access : City West – Elton Mayo Building Level 3<br /> <br />Service(s) Affected: Network Access (wired, wireless, telephony)<br />Outage Date: Thursday 22nd February<br />Outage Time: EM Building level 3 - 6:00 am - 7:00 am<br />Impact of Interruptions: No network access during restart of networking hardware to occur during the above outage window.<br />Cause: Network Maintenance<br />Special Notes: Proactive reboot as switch memory utilisation exceeding threshold of more than 90%.<br />Reference#: CHG – 927579</p>tag:service-status.unisa.edu.au,2005:Incident/199883672024-02-21T11:08:18+10:302024-02-21T11:08:18+10:30Outlook Instability<p><small>Feb <var data-var='date'>21</var>, <var data-var='time'>11:08</var> ACDT</small><br><strong>Resolved</strong> - This incident has been resolved. If you are continuing to have problems with Outlook and staff email please raise a request with the IT Help Desk - https://i.unisa.edu.au/askit/ithelpdesk/contact/</p><p><small>Feb <var data-var='date'>20</var>, <var data-var='time'>11:27</var> ACDT</small><br><strong>Monitoring</strong> - A change has been made which looks to have stabilised the performance for Outlook users. We will continue to monitor the situation. If you are still having poor performance please contact the IT Help Desk so the issue can be escalated.</p><p><small>Feb <var data-var='date'>19</var>, <var data-var='time'>10:24</var> ACDT</small><br><strong>Update</strong> - The solution we tried on Friday has not improved performance. We are still working with Microsoft to get things back to normal.<br /><br />Outlook web access (OWA) performance has not been affected. You can access OWA from https://mail.unisa.edu.au/</p><p><small>Feb <var data-var='date'>16</var>, <var data-var='time'>15:47</var> ACDT</small><br><strong>Update</strong> - We are working on a solution with Microsoft at the moment to improve performance.</p><p><small>Feb <var data-var='date'>16</var>, <var data-var='time'>08:58</var> ACDT</small><br><strong>Update</strong> - Investigations with Microsoft are ongoing.</p><p><small>Feb <var data-var='date'>15</var>, <var data-var='time'>16:41</var> ACDT</small><br><strong>Update</strong> - We are continuing to investigate the root cause of the issue and have engaged Microsoft for further support.</p><p><small>Feb <var data-var='date'>15</var>, <var data-var='time'>12:14</var> ACDT</small><br><strong>Investigating</strong> - Outlook is experiencing intermittent connection issues for some staff. This is causing the program to appear to "hang". This is currently being investigated to determine the cause.</p>tag:service-status.unisa.edu.au,2005:Incident/199816652024-02-17T15:00:56+10:302024-02-17T15:00:56+10:30Advance Notice of Planned Service Interruption Network Access – Magill Campus D, E, F & PH Building<p><small>Feb <var data-var='date'>17</var>, <var data-var='time'>15:00</var> ACDT</small><br><strong>Completed</strong> - The scheduled maintenance has been completed.</p><p><small>Feb <var data-var='date'>17</var>, <var data-var='time'>09:00</var> ACDT</small><br><strong>In progress</strong> - Scheduled maintenance is currently in progress. We will provide updates as necessary.</p><p><small>Feb <var data-var='date'>14</var>, <var data-var='time'>18:20</var> ACDT</small><br><strong>Scheduled</strong> - Advance Notice of Planned Service Interruption<br />Network Access – Magill Campus D, E, F & PH Building<br /> <br />Service(s) Affected: Network Access (wired, wireless, telephony)<br />Outage Date: Saturday February 17th <br />Outage Time: 9:00am – 3:00pm<br />Impact of Interruptions: No network access during the outage windows above.<br />Cause: Network Maintenance<br />Special Notes: Magill Access Layer Refresh Project<br />Reference#: CHG – 923097<br />Contact: Josh Petek 0409 697 086</p>