Webex Contact Centre Upgrade

Scheduled Maintenance Report for University of South Australia

Completed

The scheduled maintenance has been completed.

Posted Oct 24, 2023 - 20:41 ACDT

In progress

Scheduled maintenance is currently in progress. We will provide updates as necessary.

Posted Oct 24, 2023 - 19:01 ACDT

Scheduled

Webex Contact Centre will be upgraded during this time period. During this period there may be a short outage for incoming phone calls to the IT Help Desk and LearnOnline Help Desk. If you are unable to call either of these services during the maintenance window please contact these services via email, ithelpdesk@unisa.edu.au or learnOnlinehelp@unisa.edu.au.

Posted Oct 24, 2023 - 10:26 ACDT

This scheduled maintenance affected: Enabling Systems (Call Queuing (Webex Contact Centre, Webex Calling)).