Unplanned Service Interruption: Telephony (external calls failing)

Incident Report for University of South Australia

Resolved

No further issues identified, service is fully functional.
Posted Jul 09, 2020 - 15:18 ACST

Monitoring

Our Telephony Service Provider has fixed the underlying issue and all telephony services have returned to normal. We will continue to monitor the service.
Posted Jul 09, 2020 - 11:08 ACST

Update

Our Telephony Service Provider is investigating the incident.
Posted Jul 09, 2020 - 10:30 ACST

Investigating

We are currently investigating this issue.
Service(s) Affected: Telephony, calls to or from mobiles and or external numbers are not able to be made/received. Internal dialling is still working
Estimated Time of Restoration: TBA
Contact: IT Help Desk, ITHelpdesk@unisa.edu.au, +61 8 830 25000
Posted Jul 09, 2020 - 09:53 ACST
This incident affected: Enabling Systems (Telephony).
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