Unplanned Service Interruption: Staff and student printing

Incident Report for University of South Australia

Resolved

The issue has been resolved. Staff and students are able to use the ID cards to release print jobs. Root cause under investigation.
For any further issues contact: IT Help Desk, ITHelpdesk@unisa.edu.au, +61 8 830 25000

Posted Aug 15, 2022 - 11:21 ACST

Investigating

We are currently investigating this issue.
Services Affected: Staff and student printing
Impact of Interruptions: Staff and students are currently unable to use ID cards to sign into Follow You Printing queues. Manually signing in using username and password from the control panel is still working as a workaround until this is resolved.
Contact: IT Help Desk, ITHelpdesk@unisa.edu.au, +61 8 830 25000

Posted Aug 14, 2022 - 15:06 ACST

This incident affected: Enabling Systems (Staff Printing, Student Printing).