Access Error: myUniSA and Teaching Portal

Incident Report for University of South Australia

Resolved

This incident has been resolved.

Posted Jul 15, 2020 - 16:33 ACST

Monitoring

A fix has been implemented and we are monitoring the results.

Posted Jul 15, 2020 - 12:09 ACST

Investigating

There is currently a known issue authenticating into myUniSA (Student Portal) and the Teaching Dashboard for a specific older MacOS (MacOS 10.14.4) and iOS version (iOS 12.2).

If you are unable to login to either of these applications using an Apple device (Macintosh or iPhone/iPad), then please update your operating system to the latest version (instructions below).

Macintosh
How to update the software on your Mac (https://support.apple.com/en-au/HT201541)

iOS
Update your iPhone, iPad or iPod touch (https://support.apple.com/en-au/HT204204)

Please note: You will only be required to update if the problem directly affects you.

Posted Jul 12, 2020 - 11:46 ACST

This incident affected: Learning and Teaching (myUniSA Student Portal, Teaching Dashboard).