Staff Mac Printing Issue

Incident Report for University of South Australia

Resolved

Managed devices are being updated with latest macOS patch release to address this printing issue.

For all other users the advised to update the macOS as per instructions on AskIT page: https://i.unisa.edu.au/askit/staff/mfd/office/faqs/mac-updatetorprint
If you need assistance please contact the IT HelpDesk at ithelpdesk@unisa.edu.au or x25000

Posted Apr 01, 2022 - 16:47 ACDT

Monitoring

Staff are advised to update their macOS as per instructions on AskIT page: https://i.unisa.edu.au/askit/staff/mfd/office/faqs/mac-updatetorprint
If you need assistance please contact the IT HelpDesk at ithelpdesk@unisa.edu.au or x25000

Posted Mar 29, 2022 - 16:56 ACDT

Identified

It has been identified that the MacOS needs to be 'updated' to the latest patch version as below:
- Catalina should be updated to the latest patch 10.15.7
- Big Sur should be updated to the latest patch 11.6.5
- Monterey should be updated to the latest patch 12.3

Note: the macOS should be 'updated' to latest patch version not upgraded to any other version.

Posted Mar 29, 2022 - 12:22 ACDT

Investigating

There is a current printing issues affecting some Mac OSX users. The issue is currently under investigation. Please notify IT Help Desk
- ithelpdesk@unisa.edu.au or x25000

Posted Mar 29, 2022 - 10:11 ACDT

This incident affected: Enabling Systems (Staff Printing).