In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Sep 22, 07:02 ACST
Scheduled - Service(s) Affected: Please refer to the linked list for affected services (checked services are affected, UniSA Login required for access)

Outage Date: Day 22 Sept 2018
Outage Time: 07:00 - 15:00
Impact of Interruptions: All users of the affected services. Each listed service will be unavailable at times throughout this period.
Cause: Scheduled maintenance window to perform system patching

Contact: Amelia Trankalis x23116 / Michael Jones 0432 840 930
learnonline (UniSA Online Moodle)   ? Operational
Student Portal (myUniSA)   ? Operational
learnonline (Moodle)   ? Operational
myEnrolment   ? Operational
Media Library   ? Operational
UniSA Student App   ? Operational
Virtual Classroom (Adobe Connect)   ? Operational
Teaching Dashboard   ? Operational
Lecture Recording System   ? Operational
Staff Portal   ? Operational
Program Marketing Platform   ? Operational
UniSA Website   ? Operational
Service Cloud (CRM)   ? Operational
Marketing Cloud (CRM)   ? Operational
Result Entry   ? Operational
Medici (Student Management System)   ? Operational
Password Change   ? Operational
Library Catalogue   ? Operational
Library Website   ? Operational
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance
Scheduled Maintenance
The Service Cloud (CRM) System will be undergoing maintenance, and as such will be unavailable for use at times during this time period.
Posted on Sep 21, 16:02 ACST
Scheduled Maintenance: learnonline Sep 27, 07:00-07:30 ACST
There may be a short period where the learnonline (Moodle) environment is unavailable in the described window due to scheduled maintenance.

Note: This does not affect the UniSA Online Moodle environment.
Posted on Sep 13, 12:38 ACST
Past Incidents
Sep 21, 2018
Completed - The scheduled maintenance has been completed.
Sep 21, 10:30 ACST
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Sep 21, 09:30 ACST
Scheduled - The Medici Student Management System will be undergoing maintenance at this time.

The system will be fully available for use, however search functionality within the system will be unavailable at times during this period.
Sep 21, 08:45 ACST
Resolved - This incident has been resolved.
Sep 21, 05:47 ACST
Investigating - The UniSA Media Library is currently experiencing technical issues, but a team of people are investigating.

Further updates will be posted shortly.
Sep 21, 05:30 ACST
Sep 20, 2018
Resolved - The correct data is now displaying in the Staff Portal.
Sep 20, 12:18 ACST
Investigating - An issue has been identified in the Staff Portal where the Pay Details screen is providing unexpected results. This appears to be a web page issue, rather than a payroll issue. ISTS are currently investigating the problem.
Sep 20, 10:58 ACST
Resolved - Maintenance has now been completed and performance has restored to normal levels.
Sep 20, 10:32 ACST
Investigating - The performance of learnonline (Moodle) is currently slower than expected due to urgent maintenance. The system is fully operational, but you may find slight delays when loading screens.

Apologies on this issue.

Note: This does not affect learnonline (UniSA Online Moodle)
Sep 20, 10:03 ACST
Completed - The scheduled maintenance has been completed.
Sep 20, 07:30 ACST
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Sep 20, 07:00 ACST
Scheduled - There may be a short period where the learnonline (Moodle) environment is unavailable in the described window due to scheduled maintenance.

Note: This does not affect the UniSA Online Moodle environment.
Sep 13, 12:37 ACST
Sep 19, 2018

No incidents reported.

Sep 18, 2018
Completed - The scheduled maintenance has been completed.
Sep 18, 07:00 ACST
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Sep 18, 06:15 ACST
Scheduled - During the scheduled window, there will be a service outage to various systems, including:
- Student Portal (myUniSA)
- Student Mobile Application
Sep 18, 05:31 ACST
Completed - The scheduled maintenance has been completed.
Sep 18, 05:00 ACST
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Sep 18, 04:00 ACST
Scheduled - During the scheduled window, there will be a service outage to various systems, including:
- Student Portal (myUniSA)
- Student Mobile Application
Sep 17, 14:04 ACST
Sep 17, 2018
Resolved - Turnitin has reported this issue has now been resolved.
Sep 17, 17:09 ACST
Identified - Turnitin has reported there is an ongoing issue with their service. The issue is affecting performance of assignment and grading pages in learnonline (including UniSA Online Moodle) as well as access to similarity reports.
Sep 17, 11:06 ACST
Sep 16, 2018

No incidents reported.

Sep 15, 2018
Completed - The scheduled maintenance has been completed.
Sep 15, 13:31 ACST
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Sep 15, 13:16 ACST
Scheduled - The following systems may have a brief outage during the described window:
- OHS Training OHS&W Training Manager (E3Learning download)
- Promaster
- TIMP
- WebPay
- EmpowerHR and Employee Self Service ESS[myHR]
- Research Master
Sep 14, 17:39 ACST
Resolved - This incident has been resolved.
Sep 15, 10:59 ACST
Monitoring - A fix has been implemented and we are monitoring the results.
Sep 15, 10:44 ACST
Investigating - We are currently investigating this issue.
Service(s) Affected: Library Web Site
Impact of Interruptions: Library Homepage is unavailable
Estimated Time of Restoration: unknown
Contact: IT Help Desk, ITHelpdesk@unisa.edu.au, +61 8 830 25000
Sep 15, 10:17 ACST
Completed - The scheduled maintenance has been completed.
Sep 15, 09:45 ACST
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Sep 15, 08:45 ACST
Update - We will be undergoing scheduled maintenance during this time.
Sep 14, 17:14 ACST
Update - We will be undergoing scheduled maintenance during this time.
Sep 14, 17:09 ACST
Scheduled - Various staff systems will be unavailable in the described window, including:

- Teaching Dashboard
- OCAM Org Contact and Address Maintenance System
- OHS Occupational Health Safety Welfare & Injury Management System
- OHS Training OHS&W Training Manager (E3 Learning download)
- OUMS Organisational (Org) Unit Maintenance System
- Print Quota Topup
- Promaster
- QMS
- RegisterIT
- ResourceManagement Report Manangement in myUniSA
- Self Service Help Desk
- Service Outage Announcements
- SMSNotification
- Staff Portal
- Suggestion Box
- TIMP
- WebPay

Outage Date: Saturday, 15 September 2018
Outage Time: 8:45 am - 9:45 am

Contact: IT Help Desk, ITHelpdesk@unisa.edu.au, +61 8 830 25000
Sep 14, 16:48 ACST
Sep 14, 2018
Completed - The scheduled maintenance has been completed.
Sep 14, 07:45 ACST
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Sep 14, 07:30 ACST
Scheduled - There may be a short period where the UniSA Online Moodle environment is unavailable in the described window due to scheduled maintenance.
Sep 8, 14:55 ACST
Sep 13, 2018
Completed - The scheduled maintenance has been completed.
Sep 13, 07:45 ACST
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Sep 13, 07:30 ACST
Scheduled - There may be a short period where the UniSA Online Moodle environment is unavailable in the described window due to scheduled maintenance.
Sep 8, 14:54 ACST
Sep 12, 2018
Resolved - This incident has been resolved.
Sep 12, 14:07 ACST
Investigating - An issue with accessing Appian forms has been identified and is currently being investigated.
Sep 12, 13:53 ACST
Sep 11, 2018

No incidents reported.

Sep 10, 2018

No incidents reported.

Sep 9, 2018

No incidents reported.

Sep 8, 2018
Resolved - This incident has been resolved.
Sep 8, 12:32 ACST
Identified - EmpowerHR and myHR-Employee Self Service ESS will be unavailable during the following maintenance window from 7:00 am to 12:00 pm

Saturday 8th of September.
Sep 8, 06:52 ACST
Completed - The scheduled maintenance has been completed.
Sep 8, 12:00 ACST
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Sep 8, 08:00 ACST
Scheduled - Due to scheduled maintenance, the following systems will be unavailable for use at times during the outage period:
Apply Online Staff Section
Apply Online (Student Section, Research Staff Section)
Print Self Service Topup in Student Portal (Charge Update)
Medici Student Records Management System
my Research (in myUniSA Student Portal)
My Supervision (in Research pillar from Staff Portal)
myEnrolment
myExperience
myGraduation
myID
myPlacement
Password (change, reset, synchronise)
Placement Management
Result Entry
Student Photos via Class Lists in Staff Portal

In addition, aspects of the following additional systems will be impacted at times during the outage period:
UniSA Student Mobile App Service Cloud
CRM (Medici Student View will be unavailable)
Sorella CRM (Aspects of the 360 Degree View will be unavailable)
StudyLink (Staff-triggered updates to Medici from StudyLink and Study Abroad Application Form will be unavailable)
Appian (online forms and processes in Appian using Student System data and contract creation in Casual Administration System, when related to a specific course, will be unavailable)

Outage Date: Saturday, 8 September 2018
Outage Time: 8:00 am - 12:00 pm

Contact: IT Help Desk, ITHelpdesk@unisa.edu.au, +61 8 830 25000
Sep 7, 09:10 ACST